Retail Customer Service Associate

6 months ago

Smyrna, United States FedEx Office Full time
POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Retail Customer Service Associate

    6 months ago

    Smyrna, United States FedEx Full time

    POSITION SUMMARY:  The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and...

  • Retail Sales Specialist PepsiCo Account

    3 weeks ago

    Smyrna, United States SAS Retail Services Full time

    SAS Retail Services - JobID: PDX_ASI_5AC8B734-CE0A-49BD-B60D-5458A3FA2D23 [Sales Associate / Team Member] As a Retail Sales Specialist at SAS Retail Services, you'll: Execute on client sales goals and increase sales volume through promotional activity; Ensure product visibility by maintaining client project standards regarding tagging, rotating, and placing...

  • Customer Service Associate

    2 months ago

    New Smyrna Beach, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 1835 STATE ROAD 44 [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Retail Sales Associate

    4 weeks ago

    Smyrna, Georgia, United States Homestead Gardens Full time

    About Us: Homestead Gardens is a leading retailer of high-quality annuals, perennials, trees, and shrubs. We offer a wide range of products and services, including landscaping design and build, outdoor lighting, and garden accessories.Job Summary: We are seeking a skilled and enthusiastic Retail Sales Associate to join our team. As a Retail Sales Associate,...

  • Retail Sales Associate

    6 days ago

    Smyrna, Tennessee, United States The Kroger Company Full time

    The Kroger Company is a leader in the retail industry, offering competitive salaries to its team members. Estimated Salary: $35,000 - $45,000 per year.About the JobThis role involves working as a sales associate at our retail stores, providing excellent customer service and responding to inquiries in a timely manner. You will also be responsible for...

  • Customer Service Representative

    4 weeks ago

    Smyrna, Georgia, United States Walgreens Full time

    Customer Service Associate Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting sales...

  • Customer Service Representative

    3 days ago

    Smyrna, United States Randstad North America, Inc. Full time

    Immediate opening for a Customer Service Representative in Rutherford County. We are seeking a customer-focused associate with a positive attitude and friendly demeanor to assist our customers with their financial transactions. Qualified candidates m Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Seasonal Retail Sales Associate

    3 weeks ago

    Smyrna, United States Kohl's Full time

    Kohl's - 819 Industrial Blvd [Sales Associate / Team Member] As a Retail Sales Associate at Kohl's, you'll: Greet all customers and associates, assist in a friendly, courteous manner and adhere to the ""Yes We Can"" policy resolving customer's questions and requests; Greet and engage customer, request credit, explain savings, ask to complete the survey and...

  • T-Mobile Neighborhood Retailer Sales Associate

    6 months ago

    Smyrna, United States GP Mobile Full time

    Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!Average Hourly Rate Range with Commissions and SPIFFS $13-$20 per hourGP Mobile, is one of the largest T-Mobile Premium Retailers in the US Looking for candidates with a hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast...

  • Retail Merchandising Specialist

    1 month ago

    Smyrna, Tennessee, United States Drive Line Service Full time

    Job Summary:Retail Merchandising Specialist needed to provide high-quality retail services to top retailers in the US. This is a flexible, variable hour position with hours dependent on business and project needs.Key Responsibilities:Audit products and count inventory at various retail locations within 25 miles of your home.Set new fixtures and displays, and...

  • Retail Customer Service

    2 months ago

    New Smyrna Beach, United States Kangaroo Express Full time

    Kangaroo Express - 2600 N Dixie Fwy - [Retail Associate / Team Member] As a Retail Customer Service Rep @ Kangaroo Express, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store appearance and to...

  • Customer Service Representative

    4 weeks ago

    Smyrna, Georgia, United States Walgreens Full time

    Job Summary:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes greeting customers, offering assistance with products and services, and resolving customer issues in a timely and professional manner.Key Responsibilities: Provides customers with courteous,...

  • Retail Sales Associate

    2 months ago

    Smyrna, United States Verizon Full time

    When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our...

  • Sales Associate

    4 weeks ago

    Smyrna, Georgia, United States Comoto Full time

    About the RoleWe are seeking a highly motivated Sales Associate to join our team at Comoto Holdings. As a Sales Associate, you will be responsible for providing exceptional customer service and maintaining a strong sense of product knowledge.Key ResponsibilitiesProvide every customer with a great experience by delivering personalized retail service and...

  • Retail Sales Associate

    2 months ago

    Smyrna, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Retail Sales Associate

    2 months ago

    Smyrna, United States Verizon Full time

    When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world....

  • Retail Associates

    2 months ago

    Smyrna, United States JobGet Staffing Full time

    Immediate Openings! We are currently accepting applications for part-time positions! We offer exciting career opportunities for bright, energetic and talented individuals in a stimulating, fast-paced and team-oriented culture. JobGet Staffing is a world worth exploring - where dedication and achievement are rewarded.Starting part-time range - $13.00 -...

  • Retail Associates

    2 months ago

    Smyrna, United States JobGet Staffing Full time

    Immediate Openings! We are currently accepting applications for part-time positions! We offer exciting career opportunities for bright, energetic and talented individuals in a stimulating, fast-paced and team-oriented culture. JobGet Staffing is a world worth exploring - where dedication and achievement are rewarded.Starting part-time range - $13.00 -...

  • Temporary Retail Merchandise Associate

    2 months ago

    Smyrna, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Retail Sales Associate Full Time

    2 months ago

    Smyrna, United States PetSmart Full time

    PetSmart, Inc. - 2540 Cumberland Blvd [Sales Associate / Team Member] As a Retail Sales Associate at PetSmart, Inc., you'll: Welcome customers to the store, facilitate an easy check out process as a cashier; Ensure the safety of all living pets in the stores, including fish, reptiles, birds, and small animals; Help the pet parents find exactly what they...