Enterprise Solutions Customer Success Manager

4 weeks ago

Alexandria, United States SHRM Full time

Enterprise Solutions Customer Success Manager

Friday, April 12, 2024 SHRMis a member-driven catalystfor creating better workplaces wherepeople and businessesthrive together.As thetrusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thoughtleader on issuesand innovationsimpacting today’s evolving workplaces.With nearly340,000members in180countries, SHRM touches the lives of more than362million workers and their families globally. SHRM Enterprise Solutions is growing The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of service to all enterprise clients to increase engagement and satisfaction. This position is responsible for coordinating with the enterprise servicing team, which includes the sales representative, the enterprise solutions architect, and the product owners to better serve enterprise customers during their annual engagement. It also provides relationship account management, service delivery, business operations, and creative thinking around how to support and service SHRM’s largest customers now and into the future. This role is ideal for someone who wants to collaboratively build our service strategy as we deliver it. Reesponsibilities Relationship Convening Serve as the convener for enterprise accounts– connecting the enterprise sales and servicing team to better understand how the enterprise partner will grow with SHRM. Establish, maintain, and strengthen the relationships between SHRM and our Enterprise clients through proactive account management, continually understanding their organizational needs, and effective problem resolution. Partner with internal SHRM team members and internal partners to provide support, advice, and guidance to address the workplace challenges of Enterprise and Executive members. Service Delivery Develop and execute a comprehensive servicing strategy working collaboratively with the enterprise sales teams (Midsize and Large markets), Marketing, and other departments to provide a comprehensive personaliz

ed support to assist the organization in meeting its workplace challenges. Manage and execute delivery of products and services to Enterprise and Executive Members by working collaboratively with internal product departments and SHRM’s Customer Experience (CX). Business Development Support Monitor and recognize business development opportunities. Partner with the Enterprise Solutions sales team to capitalize on opportunities and execute a renewal strategy for Enterprise customers. Drive Revenue Outcomes Drive impact with enterprise customers to meet objectives in customer acquisition, retention, and delivery of other SHRM products, services, and programs. Monitor and review product and membership benefit utilization with clients during regular strategy conversations (quarterly business reviews). Position Qualifications

Required Bachelor’s degree in Business Management, Human Resources, Marketing, or similar field; or high school diploma (GED) with extended, equivalent, relevant experience. Over 5 years of experience in an association, non-profit organization, or business managing external relationships and/or service delivery. Experience developing and executing a plan with a proven track record of leading others in cross-functional teams. Project Management -- Strong management, leadership, and organizational skills with demonstrated experience in project management efforts and executing an overall strategy Customer Engagement-- Proven results in member or customer acquisition and retention, and account relationship management through a comprehensive personalized support and service strategy. Communication Proficiency -- Excellent oral and written communication and interpersonal skills, including experience in giving public presentations or speaking activities. Problem Resolution -- Creative approaches to problem solving are required. Ability to identify recurring problems, provide solutions, and recommend internal process enhancements. Product and Solution Architect -- Ability to gain a thorough understanding of SHRM membership, products, and services and to collaborate closely with internal stakeholders who have delivery responsibility for SHRM offerings. Ability to bundle these offerings in impactful and value-added ways to address SHRM’s clients’ organizational needs. Demonstrated ability to work within a team environment, delegate responsibilities, drive accountability, and deliver to internal and external customers at all levels. Must be diplomatic, team-oriented, and sensitive to the needs of members and staff to work across a large organization, secure resources, build relationships and identify opportunities is essential. Excellent member and customer service focus with the ability to influence and/or persuade stakeholders. Agile, Accountable -- Demonstrated ability to execute on strategic objectives and goals, meet deadlines and work independently, and possess strong organizational skills. Ability to simultaneously coordinate a variety of complex projects and work within activity program deadlines is needed. Technical Competency -- Proficient experience in using various software programs including Microsoft Office Suite, SharePoint, NetSuite, Salesforce, or similar CRM software. Preferred Experience working with B2B, corporate or enterprise clients or customers Experience working with volunteers Certifications

Project Management Professional (PMP) certification is a plus. Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodations. Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment. Travel Required: Occasional 0-10% #LI- Hybrid The hiring range for this position is $75,000 to $90,000 per year. This range is an estimate and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives. Our employment practices are in accordance with the laws that prohibit discrimination against qualified

individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability,

genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation,

or any other status protected by applicable law. SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). We do not sponsor applicants for work visas.

#J-18808-Ljbffr

  • Enterprise Solutions Architect

    6 days ago

    Alexandria, Virginia, United States SHRM Full time

    Job Title: Enterprise Solutions ArchitectCompany: The Society for Human Resource Management (SHRM)The Enterprise Solutions Architect (ESA) collaborates with SHRM sales teams to understand the unique needs of enterprise clients and tailors SHRM solutions to create customized offerings. This role serves as the primary authority within the Sales team on SHRM...

  • Enterprise Solutions Architect

    3 weeks ago

    Alexandria, United States SHRM Full time

    Enterprise Solutions Architect 1800 Duke St, Alexandria, VA 22314, USA Req #653 Tuesday, August 1, 2023 SHRM creates better workplaces where employers and employees thrive together. As the voice of all things works, workers, and the workplace, SHRM is the foremost expert, convener, and thought leader on issues impacting todays evolving workplaces. With...

  • Customer Success Manager

    4 weeks ago

    Alexandria, United States Clarivate Analytics US LLC Full time

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, you will help drive value...

  • Project Manager, Enterprise Solutions

    4 weeks ago

    Alexandria, United States SHRM Full time

    Tuesday, February 20, 2024 SHRMis a member-driven catalystfor creating better workplaces wherepeople and businessesthrive together.As thetrusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thoughtleader on issuesand innovationsimpacting today’s evolving workplaces.With nearly340,000members in180countries, SHRM...

  • Project Manager, Enterprise Solutions

    5 days ago

    Alexandria, Virginia, United States SHRM Full time

    Tuesday, February 20, 2024SHRMis a member-driven catalystfor creating better workplaces wherepeople and businessesthrive together.As thetrusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thoughtleader on issuesand innovationsimpacting today's evolving workplaces.With nearly340,000members in180countries, SHRM touches...

  • Director, Enterprise Solutions

    3 weeks ago

    Alexandria, United States US Defense Human Resources Activity Full time

    **Duties**: As a Director, Enterprise Solutions & Integration at the GS-0301-15 some of your typical work assignments may include: - Serves as the Director of the Enterprise Solutions and Integration Special Office, having full responsibility for contributing to the establishment, implementation, and sustainment of DoD Human Resources Information systems. -...

  • Enterprise Backups Senior Solutions Engineer

    3 weeks ago

    Alexandria, United States NESCO Inc Full time

    Nesco is working with a client looking for a Enterprise Backups Senior Solutions Engineer: Candidates must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern VA This is very important). Work Site Posture: Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria VA, New Carrollton, MD or L'Enfant Plaza (DC). This position will...

  • Enterprise Backups Senior Solutions Engineer

    4 weeks ago

    Alexandria, United States NESCO Inc Full time

    Nesco is working with a client looking for a Enterprise Backups Senior Solutions Engineer: Candidates must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern VA This is very important). Work Site Posture: Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria VA, New Carrollton, MD or L'Enfant Plaza (DC). This position will...

  • Enterprise Backups Senior Solutions Engineer

    1 week ago

    Alexandria, United States NESCO Inc Full time

    Nesco is working with a client looking for a Enterprise Backups Senior Solutions Engineer: Candidates must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern VA This is very important). Work Site Posture: Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria VA, New Carrollton, MD or LEnfant Plaza (DC). This position will...

  • Enterprise Backups Senior Solutions Engineer

    3 weeks ago

    Alexandria, United States NESCO Inc Full time

    Nesco is working with a client looking for a Enterprise Backups Senior Solutions Engineer: Candidates must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern VA This is very important). Work Site Posture: Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria VA, New Carrollton, MD or L'Enfant Plaza (DC). This position...

  • Enterprise Backups Senior Solutions Engineer

    4 weeks ago

    Alexandria, United States NESCO Inc Full time

    Nesco is working with a client looking for a Enterprise Backups Senior Solutions Engineer: Candidates must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern VA This is very important). Work Site Posture: Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria VA, New Carrollton, MD or L'Enfant Plaza (DC). This position...

  • Enterprise Backups Senior Solutions Engineer

    3 weeks ago

    Alexandria, United States NESCO Inc Full time

    Nesco is working with a client looking for a Enterprise Backups Senior Solutions Engineer: Candidates must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern VA This is very important). Work Site Posture: Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria VA, New Carrollton, MD or LEnfant Plaza (DC). This position...

  • Sales Management Trainee

    3 weeks ago

    Alexandria, United States Enterprise Holdings Full time

    Overview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Sales Management Trainee

    3 weeks ago

    Alexandria, United States Enterprise Holdings Full time

    Overview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Sales Management Trainee

    3 weeks ago

    Alexandria, United States Enterprise Mobility Inc Full time

    Overview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Sales Management Trainee

    3 weeks ago

    Alexandria, United States Enterprise Mobility Inc Full time

    Overview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Customer Experience Representative

    4 weeks ago

    Alexandria, United States Enterprise Holdings Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared...

  • Sr. Customer Assistance Representative

    4 weeks ago

    Alexandria, United States Enterprise Mobility Inc Full time

    Overview Enterprise is seeking a responsible, dedicated person to join our team as a full-time Sr. Customer Assistance Representative. This position pays $13.39 / hour and is located at: 1607 MacArthur Dr., Alexandria, LA 71301 We offer: Paid time off Employee discount Retirement savings plan including 401k with matching profit sharing Health...

  • Solution Architect

    6 days ago

    Alexandria, Virginia, United States LinTech Global Full time

    Job Description Job Description Solution Architect & Proposal WriterLOCATION:Remote Position Overview:This position reports to the Vice President of Growth and works closely with capture and proposal personnel to craft innovative technical solutions to meet the requirements described in a Federal agency Statement of Work (SOW) or Performance Work Statement...

  • Customer Experience Representative

    3 weeks ago

    Alexandria, United States Enterprise Holdings Full time

    Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared...