Manager of Project Services

4 weeks ago

Durham, United States Cormetech Full time

Job Type

Full-time

Description

This position is located in Durham, NC (preferred) or Charlotte, NC ( Remote is an option for the right candidate ).

•The company executes complex projects for the design, development, manufacture, delivery, and installation of Selective Catalytic Reduction (SCR) catalysts in stationary combustion systems such as utility, industrial boilers, and gas turbines for maximum NOx reduction.

•The Director of CORMETECH Services will support the team by tracking and assigning projects and other work to team members, while retaining some projects for direct management, as appropriate.

•These projects require ongoing interaction and coordination between the Service team and all departments within CORMETECH, as well as direct interaction with the customer.

•The director provides ongoing direct interaction with customers to ensure projects conform with contract requirements, proceed according to CORMETECH standards of operation, and meet delivery, quality, and budget expectations.

•The director works closely with the manager of onsite services and account managers to support RFQs, proposals, and execution of onsite services as required.

Requirements

Responsibilities and Duties:

•Relationship management of core strategic customers, including some overseas customers

•Train, mentor, and develop the members of the Services team

•Ensure rigor in adherence to CORMETECH standard operating procedures and ISO requirements

•Assist Quality department in ISO audits as required

•Ensure Service team members are properly managing projects against timelines and budgets

•Ensure Service team members are assisting with tasks related to invoicing and accounts receivable collections

•Implementation of alliance contracts for catalyst and services

•Promote teamwork within CORMETECH organization to achieve customer requirements

•Risk management of performance warranties for managed contracts

•Management of customer complaint process

•Reporting of contract status and deliverables for contracts as assigned

•Customer presentations

•Technical support to the Commercial team, as needed

•Accurate and timely invoicing/collection of earned revenue against contract

•Expansion of base contracted services and products for alliance contracts

•Attend conferences and support marketing efforts

•Participate in scheduled Commercial Review meetings

•Application engineering, including occasional proposal preparation/submittals and communications with account managers or directly with customers for new sales

Qualifications:

•Technical BS Degree, preferably in Engineering or similar technical degree

•Eight+ years of experience in managing multiple projects in an engineering or manufacturing environment

•Experience managing direct reports, preferred.

Project Management certification, preferred

Schedule and Travel

•Flexibility in work schedule, as required, to meet typical utility customer needs

•Travel 15% to 25% of the time.

•May require extended periods to support project field work

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