Cashier / Recept-Service

2 months ago


Lancaster, United States MANCHESTER SUBARU Full time

** Cashier / Recept-Service**

**Job Category****:** Dealership Administration **Requisition Number****:** CASHI001258 Showing 1 location **Job Details**

**Description**

* Answer the service department telephone, transfer calls to the people requested or best suited to take the call and take written messages when the needed personnel are not available

* Determine if the callers inquiry can be handled by the administrator and satisfy the customers reason for calling if possible.

* Use proper phone answering procedures and etiquette.

* Monitor the computerized call management system and advise the department manager when queues are backing up or staff members are not following proper log in /log out process procedures.

* Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.

* Assist the service sales staff in contacting customers whose vehicles have been completed.

* Perform various administrative and or department back up position tasks as assigned by the service manager.

* Keeps current on new products and product updates

* Maintains professional appearance and demeanor at all times, including work areas

* Complies with all Prime attendance policies

* Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.

**EDUCATION / SKILLS EXPERIENCE**

* Must have excellent communication skills including the ability to effectively communicate in person, over the phone and in writing as well as strong interpersonal and customer services skills

* Ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously in a fast paced environment required.

* Participates in all training programs as appropriate.

* Must be detail oriented and well organized

* 5+ years experience in similar positions

*Benefits, including health & dental, and 401(k) after 60 days*

By choice, Prime Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based without discrimination.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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