IT Support Engineer
3 weeks ago
Description ABOUT THE COMPANY: DwyerOmega is a globally trusted leader in manufacturing innovative instrumentation solutions for the Process Measurement, Automation, Control and HVAC markets. With very strong brand recognition and high levels of customer loyalty, DwyerOmega has an unmatched reputation for providing customized solutions that meet and exceed customer needs. Our team of engineering experts help our customers select technical, and often configured, product solutions for their unique applications. The company offers over 300,000 state-of-the-art products for process measurement and control of temperature, humidity, pressure, strain, force, flow, level, pH, conductivity, and indoor air quality, and is a recognized global leader in the digital marketing of technical products. The products that we manufacture are used to control and drive process efficiency, creating safe and sustainable environments. At DwyerOmega, we enable our customers to improve the world – one measurement at a time. We achieve this through our unwavering commitment to technology, customer service, and overall continuous improvement. Every day, we strive to cultivate a culture of ingenuity, empowerment, accountability, adaptability, and speed. The company’s corporate headquarters are based in Michigan City, Indiana, and Norwalk, CT with manufacturing locations and sales offices located throughout the world. POSITION SUMMARY: The IT support engineer will be the first technical support for IT requests and issues. Support requests can come from phone, email or helpdesk tickets. You will work with other IT areas to install, maintain, and support the company’s Computer Systems, Networks (WANs & LANs), intranets, client computers, mobile devices and more. Responsibilities Will be on-site support for Michigan City offices and local off-site locations. Report and track all work performed via Help Desk system. Provide end-user support to all office and field staff. Maintain computer system hardware and software, including routine system updates. Maintain all office peripherals including printers and copiers. Monitor daily backups and restore as necessary. Configure new workstations for end-users as required. Configure and support mobile phone devices. Monitor and maintain firewall and internet connections and traffic. Maintain network infrastructure including but not limited to switches, access points and battery backup systems. Perform project data archives. Research, test and recommend new hardware, software and technologies as business needs require. Perform administrative duties as needed for the IT dept. Work directly with vendors for purchasing products and for support of our systems. Qualifications Minimum of 2+ years of professional IT experience, including a focus on Help Desk support and SaaS applications management experience. Bachelor's degree in computer science or a related technical field is preferred; equivalent experience is acceptable. Knowledge of Windows Server OS’s/Windows 7, 10, 11 operating systems is required. Knowledge in Azure cloud technologies and mobile platform (Android/iOS) is desirable. Proficiency with Microsoft Office software/O365 and knowledge of Microsoft client-server. Virtual environments (VMware, Nutanix, Azure or GCP) desirable. Hands-on experience with Mobile Device Management (MDM) for Windows, Mac, and iOS devices. Exceptional problem-solving abilities and excellent interpersonal and communication skills. Capable of working both independently and collaboratively within a team environment. #J-18808-Ljbffr
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