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Client Service Representative, IMA Private Wealth

3 months ago

Wichita, United States IMA Financial Group Full time

Essential job responsibilities include but are not limited to:

  • Manage existing client relationships with moderate guidance by processing client requests, resolving client inquiries, and make sure key client information is up to date.
  • Demonstrate Proactive solutions-based approach to enhancing client relations
  • Onboard new clients by collecting client data, financial statements, and training on digital tools
  • Drive client retention by proactively reaching out to clients and documenting follow up
  • Promote new products and services to clients.
  • Work collaboratively with an investment team and Wealth Management Advisors to provide a consistent client experience
  • Perform administrative duties that support the Wealth Management Advisor including but not limited to answering phones, scheduling appointments, and business travel.
  • Engage in available training and educational opportunities to stay current on policies and procedures

Required Experience and Skills include but are not limited to:

  • Bachelor's Degree preferred
  • 2 to 3 years of similar or related experience preferred
  • Willingness to obtain FINRA Series 65.
  • Experience working with high-net-worth individuals and families
  • Intermediate Microsoft 365 suite required.
  • Supports and demonstrates IMA's core values
  • Values and understands the importance of diversity, equity, and inclusion among all IMA associates.

Competencies & Traits

  • Agility/Flexibility
    • Demonstrates support for innovation and changes needed to improve organization effectiveness.
    • Adapts to stressful situations.
  • Self-Direction
    • Ability to effectively plan and organize work independently.
    • Takes initiative to establish goals, create deliverables, and lead projects.
  • Interpersonal skills
    • Ability to foster and maintain healthy, mutually beneficial relationships with others.
    • Displays emotional intelligence by controlling and expressing emotions professionally and respectfully to create and maintain productive relationships
    • Problem Solving
      • Ability to view situations in an objective or critical manner and choose the best solution accordingly.
      • Uses brainstorming techniques to create a variety of solutions, thinking outside the box when necessary.
    • Communicating
      • Actively listens, shares information, and proposes suggestions and solutions.
      • Expresses oneself effectively both orally and in written form.

#LI-JK1

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.

Why Join IMA?

We've built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

  • 2020-2023Business Insurance Magazine Best Places to Work in Insurance
  • 2023 Inc. Magazine's Best Workplaces
  • 2023 Denver Business Journal's Best Places to Work
  • 2022-2023 Connecticut TopWork Places
  • 2021-2023 Inc. 5000's List of Fastest Growing Companies
  • 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
  • 2022-2023 Kansas City Business Journal's Best Places to Work
  • 2021-2023 Charlotte Business Journal's Best Places to Work
  • 2021-2023 Los Angeles Business Journal's Best Places to Work
  • 2021-2023 The Salt Lake City Tribune TopWork Places
  • 2021-2022 Puget Sound Business Journal's Washington's Best Workplaces
  • 2021-2022 Wichita Business Journal's Best Places to Work, #1 in extra-largecategory
  • 2021 Dallas Business Journal's Best Places to Work
  • 2021 Alaska Journal of Commerce's Best Workplaces in Alaska

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.