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Advanced Salesforce Administrator
4 months ago
Duration:
12 months to start
Pay:
$80- $85/hr W2
Job Description
The client is sourcing an Advanced Salesforce Administrator to maintain and enhance the technical configuration of Salesforce-based products.Serves as primary System Administrator for the Salesforce environments.
Handles all administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
Responds to end user issues, enhancement requests and other administrative needs.
Coordinates the evaluation, scope, and completion of new development requests.
Manages the integration of applications connected to Salesforce.
Works independently with members of the user community to define and document development requirements.
Facilitates backlog grooming sessions.
Effectively acts as the liaison between our users and application development team.
Completes regular internal system audits and prepare for upgrades.
Responsibilities:
Platform Management
Responds to help desk tickets from staff
Manages user accounts: new user setup, deactivating users, tracking licenses
Configures user access and permissions
Manages inventory of Salesforce and 3rd-party app licenses for internal and external users
Oversees data management and maintenance, including duplicate record management, data quality reviews, and data loading activities
Proactively reviews Salesforce feature enhancements and prepares Salesforce environment for new feature development
Supports the deployment of new features across development, testing, and production environments
Maintains health of Salesforce environment by monitoring optimizer and security reports, performing periodic maintenance tasks, implementing new feature releases and updates, and identifying technical debt for removal
Advanced Administration
Uses best practice automation tools to streamline existing workflows and enhance existing, legacy automations.
Configures Salesforce Lightning apps by creating or updating page layouts
Builds Salesforce reports and dashboards to provide teams with actionable data and program metrics
Develops progressive, user-driven digital experiences through the configuration of screen flows
Develops and maintains Experience Cloud sites for external users
Configures solutions through third-party applications such as Conga, DocuSign, FormAssembly, Rollup Helper, SharinPix, CloudAnswers Report Sender, and Salesforce Maps
Product Management and Governance Support
Works with the Senior Product Manager to build, size, refine, prioritize and groom the organization’s backlog of product features;
Facilitates light-touch project discovery through user interviews, requirement gathering, drafting feature requests and user stories, and developing supporting artifacts
Contributes to the development of, and adherence to technical standards governing the use of various tools and methods within the organization’s instance
Training and Capacity Building
Supports the Senior Product Manager in implementing an organization-wide capacity building and training program to help train superusers across the organization in common
Salesforce competencies (list views, reports, dashboards, etc.)
Onboards new staff into Salesforce
Creates and updates technical and end-user documentation
Perform related work as required
Minimum Entrance Qualifications:
At least three (3) years of full time, or equivalent part-time, professional experience in administering a complex Salesforce instance.
Knowledge of building best-practice Salesforce solutions.
Bachelor’s degree in computer science, IT, business or public administration or related field preferred.
Ability to communicate across stakeholder groups from diverse backgrounds and with various understandings of technology concepts and product management processes.
Ability to translate functional requirements into technical specifications and to communicate technical constraints or barriers to program staff.
Strong oral and written communication skills.
Skill with working on multiple projects simultaneously and prioritizing tasks appropriately.
Strong analytical and problem-solving skills, as well as troubleshooting expertise.
Experience training end users.
Additional Desired Skills and Qualifications
Salesforce Administrator certification.
Familiarity building or maintaining public-facing portals for customers and partners to interface with core internal systems.
Experience working for government and/or non-profit organizations.
Experience with business process mapping and requirement gathering.
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