Current jobs related to Head of Customer Success Operations - Boston - Quick Base
-
Head of Customer Success Operations
4 weeks ago
Boston, United States Quickbase Full timeQuickbase Head of Customer Success Operations - Boston, MassachusettsAs a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery, and Customer Support teams. Reporting to our SVP,...
-
Head of Customer Success Operations
4 weeks ago
Boston, United States Hirebridge Full timeHead of CS Operations (Director Level) About the role As a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery, and Customer Support teams. Reporting to our SVP, Business Operations,...
-
Head of Customer Success Operations
7 days ago
Boston, United States Hirebridge Full timeHead of CS Operations (Director Level) About the role As a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery, and Customer Support teams. Reporting to our SVP, Business Operations,...
-
Head of Customer Success Operations
1 month ago
Boston, United States Hirebridge Full timeHead of CS Operations (Director Level) About the role As a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery, and Customer Support teams. Reporting to our SVP, Business Operations,...
-
Head of Customer Success Operations
3 weeks ago
Boston, United States Quickbase Full timeAt Quickbase, we’re on a mission to end a universal problem: Gray Work. The ad-hoc, manual work we do looking for documents, resources, etc. when technology isn’t working for us—that’s Gray Work, and it negatively impacts productivity, employee well-being and a company’s bottom line. Quickbase’s platform for Dynamic Work Management (the first...
-
Head of Customer Success Operations
3 weeks ago
Boston, United States Quickbase Full timeAt Quickbase, we’re on a mission to end a universal problem: Gray Work. The ad-hoc, manual work we do looking for documents, resources, etc. when technology isn’t working for us—that’s Gray Work, and it negatively impacts productivity, employee well-being and a company’s bottom line. Quickbase’s platform for Dynamic Work Management (the first...
-
Head of Customer Success
2 months ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention.Duties/Responsibilities:Develop and...
-
Head of Customer Success
2 weeks ago
Boston, Massachusetts, United States Smartcat Full timeJob OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to assisting global enterprises in the creation and management of their multilingual content. Today, Smartcat stands as a pivotal language AI platform for enterprises worldwide.Our tailored language AI transforms content across various formats into multiple languages, from documents to videos...
-
Head of Customer Success
1 week ago
Boston, Massachusetts, United States Smartcat Full timeJob OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to assisting global enterprises in the creation and management of their multilingual content. Today, we are recognized as the essential language AI platform for enterprises worldwide.Our tailored language AI transforms content in any format into any language, ranging from documents to videos...
-
Customer Success Operations Analyst
2 months ago
Boston, Massachusetts, United States Rapid7 Full timeCompany DescriptionRapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their...
-
Customer Success Operations Analyst
2 months ago
Boston, United States Rapid7 Full timeCompany DescriptionRapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their...
-
Head of Operations
1 month ago
Boston, United States TriSearch Full timeOur client is a $10M (and growing FAST) wholesale distribution brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction. They provide high-quality products to retailers across the the US, while also selling directly to consumers -- both through Amazon and ecommerce.As they continue to grow and...
-
Head of Operations
1 month ago
Boston, United States TriSearch Full timeOur client is a $10M (and growing FAST) wholesale distribution brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction. They provide high-quality products to retailers across the the US, while also selling directly to consumers -- both through Amazon and ecommerce.As they continue to grow and...
-
Customer Success Manager
2 months ago
Boston, United States ITRS Full timeAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
-
Customer Success Manager
4 weeks ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
-
Customer Success Manager
2 months ago
Boston, United States ITRS LLC Full timeAbout ITRS Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
-
Customer Success Manager
2 months ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
-
Head Of Operations
1 month ago
Boston, United States TriSearch Full timeJob DescriptionJob DescriptionOur client is a $10M (and growing FAST) wholesale distribution brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction. They provide high-quality products to retailers across the the US, while also selling directly to consumers -- both through Amazon and...
-
Enterprise Customer Success Manager
1 week ago
Boston, United States Box Full timeLevel: PL-6/7 Box Career Framework WHY BOX NEEDS YOU? This role is vital for driving the growth and retention of our customer base, which directly impacts our company’s success and stability. By strategically managing and expanding your book of business, you ensure that our clients receive exceptional value and remain engaged with Box. Your ability to...
-
Customer Success Manager
3 weeks ago
Boston, United States Motion Recruitment Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower...
Head of Customer Success Operations
1 month ago
Head of CS Operations (Director Level) About the role As a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery, and Customer Support teams. Reporting to our SVP, Business Operations, you will support the design and implementation of our Customer Experience (CX) strategy, which includes: team segmentation, coverage models, capacity planning, KPI tracking, and core systems deployment/maintenance. To be successful in this role, you will have experience with and be passionate about building operational/financial models and plans, analyzing large and complex data sets, and guiding organizations through transformation projects. In this leadership role within our Go-To-Market organization, you will have the opportunity to balance strategic planning and prioritization of various deliverables with a hands-on approach to execution. In this role, you and your teams will: Collaborate with the SVP, Business Operations as well as FP&A and executive leadership in the creation of our Annual Operating Plan (AOP). Business partner to the Customer Service executive and the senior CX leaders to support the design and launch of new programs. Drive the implementation of the AOP including team segmentation and alignment, target setting, capacity tracking, and utilization. Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, case management, CX) needs. Lead the biweekly CX leadership priority review and operations cadence. Provide program support for Enablement Services delivery including key reporting, process governance, and forward-looking planning. Support the strategic and ongoing reporting needs of the business via QBR/MBR reporting and curation of our core metrics dashboards (customer health, CSM execution, service delivery and capacity, NPS/CSAT). To be successful in this role, ideally you will have: 5+ years of experience in a Customer Success and Services Operations related role. 2+ years of Operations leadership experience in a high-growth SaaS business. Change management leadership experience, to drive process improvements in large-scale sales organizations. Comfort working in a fast-paced environment and leading through ambiguity. Proficiency with PowerBI and data analytic tools. Experience with implementations of the following systems: Salesforce, Zendesk, Gainsight, FinancialForce or other CX and PSA tool. #J-18808-Ljbffr
