Technical Product Support Professional

2 weeks ago

Atlanta, United States Spelman College Full time

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively. Role Description:As a

Technical Product Support Professional , you’ll be a vital member of our team, responsible for delivering

first-rate support

to our customers using your strong technical skills and communication abilities. You’ll troubleshoot a variety of issues, answer questions about our application tools, and work closely with customers to find

timely, thoughtful, and complete

solutions. Your contributions will directly impact customer satisfaction and contribute to our departmental goals. More than just fixing problems, you’ll: Become a product expert:

Master our application tools inside and out through continuous learning and

collaboration with colleagues. Be a customer champion:

Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations. Think critically and creatively:

Diagnose complex technical issues, research solutions, and develop effective workarounds. Collaborate effectively:

Work hand-in-hand with colleagues in different teams to provide seamless support experiences. Basic Qualifications : Bachelor’s degree in Information Technology or related field from an accredited, not-for-profit University or College. A track record of commitment to prior employers. 6+ months of SQL experience (academic or professional) 6+ months of professional experience in customer service, involving effective communication and relationship-building with clients through phone, email or in-person interactions Ability to troubleshoot Windows applications and understand SaaS models Independent work ethic, time management, and problem-solving skills Collaborative and adaptable team player with a learning mindset Preferred Qualifications: Experience with database and web-based software Knowledge of commercial real estate industry Willingness for occasional after-hours support What’s in it for you? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to): Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

#J-18808-Ljbffr

  • Technical Support Engineer

    2 weeks ago

    Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts team in charge of our MVS activity. The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity. They are...

  • Technical Support Engineer

    2 weeks ago

    Atlanta, United States CareStream Dental LLC Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYTechnical Solutions Engineer (TSE) is a geographic resource responsible to provide escalated technical support to Carestream Dental customers, field personnel, dealers, and 3rd parties. The primary goal is to minimize the impact to our customer by resolving an incident or request as quickly as possible upon...

  • Technical Product Marketing Manager

    2 weeks ago

    Atlanta, United States Vaadin Full time

    About VaadinVaadin empowers developers to build amazing business applications. With over two decades of experience, we've developed two open-source web frameworks and a wide range of modern UI components, serving a large community of developers worldwide. Our customers report a 46% time-saving when developing a web UI with Vaadin compared to other...

  • Technical Support Engineer

    2 weeks ago

    Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert In order to make an application, simply read through the following job description and make sure to attach relevant documents. As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity. The Expert...

  • Technical Support Engineer

    3 weeks ago

    Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...

  • Technical Support Engineer

    3 weeks ago

    Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...

  • Technical Support Engineer

    3 weeks ago

    Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...

  • Technical Product Marketing Manager

    3 weeks ago

    Atlanta, United States Vaadin Full time

    About VaadinVaadin empowers developers to build amazing business applications. With over two decades of experience, we've developed two open-source web frameworks and a wide range of modern UI components, serving a large community of developers worldwide. Our customers report a 46% time-saving when developing a web UI with Vaadin compared to other...

  • Technical Product Marketing Manager

    21 hours ago

    Atlanta, United States Vaadin Full time

    About Vaadin Vaadin empowers developers to build amazing business applications. With over two decades of experience, we've developed two open-source web frameworks and a wide range of modern UI components, serving a large community of developers worldwide. Our customers report a 46% time-saving when developing a web UI with Vaadin compared to other methods....

  • Technical Product Marketing Manager

    2 weeks ago

    Atlanta, United States Vaadin Full time

    Job DescriptionJob DescriptionAbout VaadinVaadin empowers developers to build amazing business applications. With over two decades of experience, we've developed two open-source web frameworks and a wide range of modern UI components, serving a large community of developers worldwide. Our customers report a 46% time-saving when developing a web UI with...

  • Technical Product Owner

    2 weeks ago

    Atlanta, United States Insight Global Full time

    An Insight Global client is looking for a software product owner to join their team in Atlanta. The platform is creating a highly scalable, hybrid (cloud and on-premises), multi-region solution leveraging cutting edge technology solutions. Working with a global team - UK, NC, Atlanta.Responsibilities: - Be part of an Agile team, participating in all Agile...

  • Product Support Specialist

    6 days ago

    Atlanta, Georgia, United States Maxio Full time

    Maxio was born in April 2021 when Battery Ventures invested +$150M to bring together two companies that were each amazing in their own right: SaaSOptics, which streamlined financial operations and analytics for SaaS businesses, and Chargify, the leader in billing and subscription management for B2B SaaS.Both Chargify and SaaSOptics did amazing work creating...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, United States Ericsson Full time

    Position Scope: The role of the Service Representative – Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfaction  This role will work an...

  • Product Support Specialist

    17 hours ago

    Atlanta, United States Maxio Full time

    Job DescriptionJob DescriptionMaxio was born in April 2021 when Battery Ventures invested +$150M to bring together two companies that were each amazing in their own right: SaaSOptics, which streamlined financial operations and analytics for SaaS businesses, and Chargify, the leader in billing and subscription management for B2B SaaS.Both Chargify and...

  • Technical Support Analyst

    2 weeks ago

    Atlanta, United States Spelman College Full time

    The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlan’s customer experience. The Product Support team provides technical and...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, United States Vonage Full time

    Objective: To establish a profile for candidates with the personality and experience that will drive Vonage to success; ensuring optimal performance and business stability. VONAGE UNIVERSAL AGENTPosition Scope: The role of the Service Representative - Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the...

  • Technical and Production Lead

    10 hours ago

    Atlanta, United States SCAD - Savannah College of Art and Design Full time

    As the technical and production lead, you will need to operate the technical aspects of shows, events, and other types of bookings and ensure all aspects of productions within the theaters are adhering to SCAD standards. Specific to SCADstory operations, in this position you are responsible for conducting daily start-up, end-of-day, and all technical...

  • Technical Support Analyst

    3 weeks ago

    Atlanta, United States Motion Recruitment Full time

    Location: Johns CreekOur client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate,...

  • Technical Support Analyst

    3 weeks ago

    Atlanta, United States Motion Recruitment Full time

    Location: Johns CreekOur client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate,...

  • Technical Support Analyst

    3 weeks ago

    Atlanta, United States Motion Recruitment Full time

    Location: Johns CreekOur client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate,...