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Account Director
4 weeks ago
The Account Director position is responsible for maintaining excellent customer service for all company-assigned clients by utilizing in-depth knowledge of company services and programs, Account Management Department team members, and collaboration with required organizational resources.
ROLES & RESPONSIBILITIES:
Participate in client meetings with an account executive where relevant
Interface directly with clients
Schedule and attend turnover meetings
Execute or direct the Account Coordinator in arranging onsite services (labor, electrical, drayage, etc.)
Maintain up-to-date project information within the company’s internal system (HubSpot, Google Workplace, and Airtable)
Manage and request estimates, work orders, design requests, purchase orders, and other reports
Manage and monitor jobs for profitability and budget
Travel to show site, as necessary, as client ambassador and for oversight of project execution
Maintain accurate records of labor and material charges
Close out all jobs upon completion
Prepare jobs for invoicing
Provide feedback and counsel to account staff to meet quotas/objectives
Conduct performance evaluation using key metrics
Serve as the point of contact for customers in your portfolio
Understand customer requirements and needs to offer suitable solutions for existing business
Ensure the timely delivery of services and products to clients
Resolve issues to maintain and strengthen customer trust
Managing a team of Account Coordinators and overseeing their day-to-day management
Producing proposals and presentations for customers to land new accounts
Developing a comprehensive client plan for the account management team
Proactively identifying the client’s needs and business opportunities
Liaising with other members of the business on existing accounts
Building relationships with key personnel within client accounts to nurture trust
Identify organic growth opportunities and position the company appropriately
Meeting with senior management for business planning
QUALIFICATIONS :
Bachelor of Arts or Sciences degree in Business Administration, Communication, Marketing, or related fields
A minimum of seven years of trade show, exhibit, and event management experience
Read floor plans and 3D drawings
Knowledge of fabrication and materials common to trade shows and the event industry
LOCATION:
Huntington Beach, CA
TRAVEL REQUIREMENTS:
This position may require more out-of-the-area and overnight travel.
DIVERSITY COMMITMENT:
FG|PG does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics (including pregnancy, childbirth, or related medical conditions). All employment is decided based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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