Senior Business Solution Consultant, Regulatory Intelligence

3 weeks ago

Philadelphia, United States Clarivate Analytics US LLC Full time

Pre-Sales Solution Consultants are an engine for commercial growth, a trusted advisor to customers and prospects, and an outstanding cross-functional team player. As an individual contributor, you will be expected to be a Subject Matter Expert (SME) who can demonstrate domain expertise and a strong personal brand of experience, domain/solution/technical knowledge, and practical business applications that build trust and demonstrate value to customers and prospects.

Solution Consultants are also thought leaders in their given domain and often contribute to marketing and demand-generating activities, such as participating in webinars and conferences, writing blogs and white papers, and supporting other critical commercial initiatives.

This role will have a primary focus on the Lifescience and Healthcare market within the Research and Development Regulatory customer segment; but as part of a global team you will be expected to collaborate and contribute best practices and balance demand as required across the team. Commercial targets will be set based on goals for new business and strategic renewals, and a strong pipeline-, process-, metric- and outcome-oriented mentality is required.

About You - experience, education, skills, and accomplishments

  • Bachelor's Degree in Life Sciences or Healthcare-related field
  • Minimum of 7 years of Regulatory Affairs experience; preferably using data, software, and services to enable processes, make decisions, and deliver value

It would be great if you also have...

  • Published academic research and public speaking experience in domain area is a plus
  • Previous solution consulting or SME experience is a plus
  • Masters or PhD in a relevant field is strongly preferred
  • Other languages is a plus

What will you be doing in this role?

As a Business Consultant, your primary duties will revolve around driving commercial outcomes by building customer trust and confidence in our proposed solutions and associated value proposition. You will work with the customer and commercial teams to define solution packages and identify the set of products, solutions, and services that will best serve their needs. While this role may involve the need to "demo solutions" to achieve this goal, the role is primarily focused on building trust through subject-matter expertise and solving customer problems via a combination of Clarivate solutions. Additionally, you should be comfortable leading strategic pilots and/or advisory-related client engagements that are meant to demonstrate client value and lead to larger, longer-tail ACV opportunities.

Using these strengths:

DOMAIN & SUBJECT-MATTER EXPERTISE

  • Strong background in Life science and Healthcare and for this specific role, Industry expertise in the Regulatory discipline is a plus
  • Thought leadership within the Healthcare Regulatory Intelligence space
  • Hands-on/practitioner experience (or extensive client-facing consulting experience) within the Regulatory landscape, Intelligence, and Regulatory workflows
  • Ability to clearly explain and articulate the value of relevant data/content, such as Pharmacovigilance, Chemical Manufacturing Controls, and Regulatory Intelligence
  • Published research revevant to the customer vertical and domain is a plus
  • Must have an ability to gain and retain customer trust, confidence, and respect

CONSULTING & PROBLEM-SOLVING

  • Strong problem solving and analytical skills
  • Customer-centricity and 'outside-in' approach to commercial problems
  • Ability to "speak the customer's language" and translate Clarivate terminology and concepts into terms that will demonstrate value
  • Excellent oral and written communication, presentation, and customer-facing skills
  • Managing / leading engagements while assembling resources from across the business to support advisory related projects

TECHNICAL EXPERTISE & SOLUTION ENGINEERING

  • General aptitude with common business software applications and quick software learning skills is an absolute must for this role
  • Data analytics and relevant programming languages a plus

TEAMWORK & COLLABORATION

  • Proactive mentality and ability to prioritize using metrics- and outcome-based approach
  • Outstanding time management skills and comfortable working in a very high-pace, dynamic environment
  • Ability to work as part of and with remote cross-functional and cross-cultural teams
  • Build strong relationships internally and externally with critical stakeholders
  • Customer-centric with a track record of consistently delivering on commitments
  • Willingnesss to travel if and when required (potentially 25-30%)

About the Team

This is a global team of 10 members who are subject matter experts toward mostly pharmaceutical customers accelerating the development of drugs. Presenting solutions, while acting on feedback that brings future enhancements. Internal teams they collaborate with including content, sales, product and marketing.

Hours of Work

  • This is a hybrid role which can be performed in Philadelphia, Boston or Alexandria VA
  • This is a full-time position, primarily working core business hours EST zone.

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

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