Care Coordinator, Hybrid

4 weeks ago

Brentwood, United States PopHealthCare Full time
Job Details

Job Location
Franklin, TN

Position Type
1 - Full-Time (30+hrs)

Salary Range
$21.36 - $21.36 Hourly

Description

Job Summary:

The Hybrid Care Coordinator (CC) is a critical member of the clinical care team. He/she is office-based and responsible for providing administrative support to the clinical team as they provide cost-effective, high-quality health care for patients. Responsible to the clinical team and reports to the Care Coordination Supervisor.
  • Provides in-office support 3 days a week at a minimum- this includes but not limited to: Outbound mailings, sorting and scanning incoming mail as appropriate.
  • Compile, process, and maintain external medical record requests.
  • Provide administrative support to the clinical care team.
  • Answers incoming phone calls for general inquiries and redirect as appropriate.
  • Route incoming faxes and assign as appropriate.
  • Assist with the implementation or finalization of patient orders that do not require an RN to complete.
  • Facilitate medical records management for outside documents that are critical for patient management, i.e. laboratory results, discharge summaries, medical documentation from specialists and primary care provider.
  • Support scheduling appointments and reminder calls or texts.
  • Assist with referrals and referral management
  • Assist with follow-up to ensure needed DME is ordered and delivered.
  • Support a variety of data entry functions.
  • Provide oversight for all Care Coordination functions including but not limited to orders, referrals, disenrollment, scheduling, error processing, medical records and consent uploading, mail retrieval and sorting, email processing, etc.
  • Complete other duties that support the clinical care team as assigned
Qualifications
  • Minimum of a High School diploma
  • Exceptional verbal and written Communication skills
  • Understanding of medical terminology
  • Completion of a Medical Terminology course preferred
  • Medical office experience preferred
  • Strong work history
  • Working knowledge of computers and ability to manage data within an electronic system
  • Five years of work experience preferred
  • Able to be on the phones throughout the day
  • Must be able to commute to the office


PopHealthCare is an equal opportunity/equal access employer fully committed to achieving a diverse workforce.

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