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Document Output Analyst II

2 months ago

Flowood, United States Trustmark Full time

Trustmarks mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, youll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Works on a day-to-day basis with the document systems and processes, ensuring our insurance contracts/documents meet business needs and are in compliance with state regulations. Follows set standards in design and development while still providing recommendations for upgrades based on changing industry norms. The role collaborates with other departments, external third parties and IT, based on capability needs, business requirements or changing business needs.

Executes the VBS customer document output strategy (print & electronic)

Based on the strategy collaborates with other departments to increase the customer experience as measured against industry norms

Follows the technology roadmap of the capability and identifies unit cost attributes for processes while identifying enhancements to increase effectiveness.

Leads other to follow processes associated with the method of delivery (print / electronic) media.

Follows established processes and procedures in the standardization and reformation of current documents (i.e., contracts, amendments, letters, etc.) in all document systems. Recommends changes / updates based on best practices, new industry trends or enhanced capabilities.

Interacts with Vendors, reviewing processes and performance standards as well as delivering new capabilities.

Collaborates with various departments in identifying and implementing capability changes based on changing industry norms or business needs.

Collaborates with other departments on delivery of specific deliverables and helps balance business needs.

Analysis of business requirements, complete technical and functional document design and test plans for documents (contracts, amendments, letters, etc.).

Follows document standards and designs in delivering business need and meeting retention guidelines

Analyze document purpose, construction, organization and variable features. Review existing document to ascertain whether it requires a new document template. Provide recommendations on standard changes based on new business needs.

Performs document variable text portion analysis. Determine repeating elements in document, whether text or data. Decide which attribute set and data source best fit document.

Development of document in the system and perform unit testing.

Approval of the content and text pieces in test for migration to production. Coordinate with IT (development and testing ) on data requirements, needs, and timing.

Collaborates with Marketing, Compliance, Customer facing areas and others to develop and design effective and efficient documents based on timelines. Collaborates with IT on technical features of document data requirements and document set-up.

Participation on project teams as a SME for the Customer Output Team

Other duties as needed/assigned.

EDUCATION AND EXPERIENCE REQUIRED:

BA or BS degree

2 - 4 years prior experience working with complex documents, designing and developing across different document software tools

Advanced Microsoft skills

Analytical skills required in the setup and development of complex documents (product contracts)

Must possess strong drive for results demonstrating resilience against obstacles and challenge while remaining calm under pressure.

Technical background using criteria and variability

PREFERRED

Prior experience with mainframe is a plus.

Prior experience using the complete xPression suite for document creation

Experience working with vendors on outsourced processes

Experience in development of appropriate business performance metrics.

2-4 years of experience with production level document systems

Brand: Trustmark

Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Join a passionate and purpose-driven team of colleagues who contribute to Trustmarks mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, youll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

When you join Trustmark, you become part of an organization that makes a positive difference in peoples lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us weve changed their lives.

At Trustmark, youll be part of a close-knit team. Youll enjoy abundant opportunities to grow your career. Thats why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for whats ahead and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.