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Patient Service Representative
1 month ago
Job Description - Patient Service Representative (3293072)
Patient Service Rep Needed for Spaulding Outpatient Center Wellesley
Shift : 9am to 530pm Mon through Thursday, 830am to 5pm Fridays, occasional evening shift for coverage
Schedule : Monday through Friday
Summary
Oversee and perform all activities associated with the scheduling of outpatients for therapy services and medical services including supporting all other front office staff. Scheduling of patients and verifying the individual’s insurance coverage with a customer service oriented approach. Greeting patients at appointment time. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role.
Key Responsibilities
Support is provided to other center team memb ers by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
Scheduling status is maintained daily and potential problems are addressed with corrective actions.
Patient insurance verification, and scheduling are completed per center standards.
Patients are greeted, assisted and appropriate staff notified of patient arrival.
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Customer service delivery is carried out to achieve stated goals.
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
Additional department, organization, or network activities are completed per established objectives.
PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Additional Responsibilities for an Advanced Patient Service Representative
Annual requirements of completing 6 initiatives as described in the administrative ladder application.
Education/Degree
Required
High school graduate required. Associate’s degree preferred.
Experience
Preferred
Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
Skills
(Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)
Required
Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Education/Degree
Required
High school graduate required. Associate’s degree preferred.
Experience
Preferred
Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
Skills
(Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)
Required
Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Attention to detail.
Spaulding Rehabilitation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location
Primary Location
MA-Wellesley-SRH Wellesley OP
Work Locations
SRH Wellesley OP
Wellesley
02481
Job
Job
Administrative Support
Organization
Organization
Spaulding Hospital–Boston & Cambridge(SRN,SRH,SHC)
Schedule
Schedule
Full-time
Standard Hours
40
Shift
Shift
Day Job
Posted Shift Description
Monday through Thursday 9am to 5:30pm; Friday 830am to 5pm, occasional evening shift 1130am to 8pm
Employee Status
Employee Status
Regular
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