Patient Services Coordinator, Emergency Department
4 weeks ago
For assistance, please contact the HR Solution Center at 612-873-HR4U (4748).
Job Description - Patient Services Coordinator, Emergency Department (240734)
Job Description
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities:
We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.
SUMMARY
We are currently seeking a
Patient Services Coordinator
to join our
Emergency Department
team. This .85 FTE (68 hours per pay period) role will work on-site (SHIFT: Nights and Every Other Weekend - 10 hour shift; 9:00 PM - 7:30 AM).
Purpose of this position:
Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.
A
$500 hiring incentive
is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).
RESPONSIBILITIES:
Functions as a central point of communication for the unit
Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
Provides basic technical support and maintenance of computer functions
Serves as a resource for health care team members, to assist them in navigating the electronic health record
Monitors, facilitates, and acts on orders
QUALIFICATIONS:
Minimum Qualifications:
One year office clerical experience
One year office clerical experience
-OR-
Approved education
-OR-
An approved equivalent combination of education and experience
Preferred Qualifications:
Basic computer skills including experience with an electronic health record, Epic experience
One year of related experience in a similar healthcare (hospital/ inpatient) environment
Basic computer skills including experience with an electronic health record, Epic experience
One year of related experience in a similar healthcare (hospital/ inpatient) environment
Knowledge/ Skills/ Responsibilities:
Proficient in Microsoft Office
Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
Knowledge of medical terminology
Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs
Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing
Equal Employment Opportunities
to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
Please Note:
Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.
Department
:
Emergency Department
Primary Location
Primary Location
:
MN-Minneapolis-Downtown Campus
Standard Hours/FTE Status
:
FTE = 0.85 (68 hours per pay period)
Shift Detail
:
Night, Every Other Weekend
Job Level
Job Level
:
Staff
Employee Status
Employee Status
:
Regular
Eligible for Benefits
:
Yes
Union/Non Union
:
Union
Job Posting
Job Posting
:
Apr-12-2024
For assistance, please contact the HR Solution Center at 612-873-HR4U (4748).
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