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Customer Loyalty Representative

2 months ago

Lansing, United States Shaheen Chevrolet Full time
Join the Winning Team at Shaheen Chevrolet as a Customer Loyalty Representative

Shaheen Chevrolet is a thriving automotive dealership committed to providing exceptional service to our customers. We are a family-owned and operated business with a focus on creating a positive work environment where employees can grow and succeed.

Schedule:
  • Monday- Friday 8:30am- 5:30pm with a one hour lunch. One Saturday per month.
Benefits:
  • 401K plan with employer match
  • Medical, Dental, Vision, Disability, & Life insurance
  • Paid time off, including holidays
  • Paid training
  • Employee discounts on vehicles, parts, and service
  • Company-sponsored outings and events
Why Join Shaheen Chevrolet?
  • Be a part of the best dealership in the area.
  • Family-oriented work environment.
  • Competitive compensation and benefits.
  • Opportunities for growth and career advancement.

If you are passionate about customer satisfaction, and want to contribute to the success of the leading automotive dealership, apply now Join us at Shaheen Chevrolet where excellence is a tradition and we pride ourselves on giving our guests the ultimate automotive experience

SUMMARY: This position answers directly to the Business Development Center Manager (BDC) while resolving various customer sales inquiries, conducting sales or service related marketing campaigns, receiving incoming phone calls, scheduling appointments. BDC Representative may be assigned duties related to either Sales, Service or the Parts Department depending training path.

ESSENTIAL DUTIES include the following:

Communicate with BDC customers and prospects via phone, internet, text message, in person and social networking sites.

Conduct telemarketing and internet related sales/service campaigns.

Schedule appointments for prospects through BDC Manager.

Meet and exceed daily goals and objectives.

Maintain accurate records of daily activities.

Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications.

Maintain working knowledge of all dealership products and services.

Check e-mail frequently and provide a quality lead response immediately.

Deliver messages intended for other departments promptly.

Coordinate internet promotions with other dealership sales promotions and advertising.

Maintain an ongoing customer database to capture repeat business.

Know and understands the federal, state, and local laws which govern retail automobile sales.

Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

Attend product and sales training as requested by the BDC Manager.

Attend sales meetings.

Maintain professional appearance.

MARGINAL DUTIES: Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; must be comfortable working in front of a computer or on the phone; must be able to work with scripts and defined processes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.