Customer Service Advocate

2 months ago

Phoenix, United States Medix Full time
Duties:
  • Working in call center (95% inbound calls, 5% outbound calls)
  • About 30-50 calls/day, average call handle time is 6.5 minutes
  • Calls will be from pharmacies, clients, members, other insurance providers
  • Calling to get missing information, prescription updates
  • Lots of people call about their pharmacy coupon cards
  • Determine pharmacy eligibility by reviewing, researching, and analyzing information in the appropriate system
  • Maintain and enter member/prescription information into systems as information is received and forward records to the appropriate parties when applicable.
  • Record and respond to calls/emails/faxes from Member, Providers, and Pharmacies.
  • Maintain a high level of knowledge to answer specific Pharmacy Plan Benefit information or sharing guideline related questions.
  • Provide exceptional customer service for incoming/outgoing calls.
  • Provide timely and thorough responses to internal and external customers.
  • Maintain HIPAA/PHI guidelines to ensure the confidentiality of all calls and documents.
  • Escalate difficult issues to the appropriate party.
  • Use critical thinking and reasoning to resolve conflicts and manage workloads efficiently
3-5 Must Have Skills/Qualifications:
  • High school diploma or GED
  • 2+ years Pharmacy or PBM call center experience
  • Knowledge of medical/pharmaceutical terminology
Nice to Have Skills:
  • Pharmacy Tech Trainee or certified Pharmacy Technician (preferred)
  • Bilingual English/Spanish (preferred)
Soft Skill/Attribute Requirements:
  • Excellent verbal and written communication skills with high attention to detail.
  • Excellent customer service skills.
  • Strong analytical and problem-solving skills.
  • Confident decision-making abilities.
  • Demonstrated ability to work independently, prioritize workloads, multi-task effectively, and manage priorities
    to meet deadlines.
Hours:
  • Training (first 1-2 months) will be M-F 7am-4pm
  • Post training, will be assigned a shift that will fall between 5am-6pm (it is an 8 hour shift + 1 hour lunch). Will have a set schedule, but it will be determined during training based on business needs
  • Rotating Sat (right now working about 1 Sat a month, 8am-12pm) it's OT
Hybrid Work Model Details:
  • During training (first 1-2 months) will be working onsite Mon-Thurs and remotely on Fridays
  • After training will be remote Mon/Fri and onsite Tues-Thurs
Pay:
  • $21.15 - $23.50/hour
    • $21.15 = not pharmacy certified (trainees fall into this category)
    • $22 = not pharmacy certified (trainees fall into this category) + bilingual w/ Spanish
    • $23 = certified pharmacy technician
    • $23.50 = certified pharmacy technician + bilingual w/ Spanish

  • Customer Service Advocate

    3 months ago

    Phoenix, United States New York Life Full time

    **Customer Service Advocate - Phoenix, Arizona** * **Please wait...** **Location:** Phoenix, AZ, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training...

  • Customer Advocate

    4 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite-- Phoenix-Desert Ridge, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Advocate

    4 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite - Phoenix-Biltmore, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Advocate

    2 months ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite - Phoenix-Biltmore, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Advocate

    2 months ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite-- Phoenix-Desert Ridge, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Service Advocate

    1 month ago

    Phoenix, United States New York Life Full time

    **Customer Service Advocate (ITT) - Phoenix, AZ** * **Please wait...** **Location:** Phoenix, AZ, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training...

  • Customer Service Delivery Advocate

    3 months ago

    Phoenix, United States Carvana Full time

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...

  • Customer Advocate

    1 month ago

    Phoenix, United States Serenity Healthcare, LLC Full time

    Customer Advocate Onsite- Phoenix-Estrella, AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Advocate for...

  • Customer Advocate

    2 weeks ago

    Phoenix, United States Serenity Healthcare, LLC Full time

    Customer Advocate Onsite- Phoenix, Biltmore, AZ Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Advocate for our...

  • Customer Advocate

    4 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite-Chandler (Ahwatukee), AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Advocate

    4 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite- Phoenix-Estrella, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Advocate

    2 months ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite-Chandler (Ahwatukee), AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Advocate

    2 months ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite- Phoenix-Estrella, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Advocate

    3 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite- Phoenix, Biltmore, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Advocate

    3 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite- Desert Ridge, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a...

  • Customer Advocate

    3 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite- Chandler, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a...

  • Customer Advocate

    3 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer AdvocateOnsite- Phoenix-Estrella, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Customer Care Advocate

    3 months ago

    Phoenix, United States New York Life Full time

    **Customer Care Advocate (CCA) - Phoenix, AZ** * **Please wait...** **Location:** Phoenix, AZ, US When you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the...

  • Customer Experience Advocate

    3 months ago

    Phoenix, United States Opendoor Full time

    **Customer Experience Advocate - Associate Manager** Phoenix, AZ / Operations Sales and Support / Full-time **About Opendoor:** This is an opportunity to cultivate and lead an impactful team of Customer Experience Advocates Opendoors frontline support team through hands-on coaching and development while also maintaining a relentless focus on improving the...

  • Customer Service Specialist

    4 weeks ago

    Phoenix, United States Service Experts Full time

    Hays Cooling Heating & Plumbing 24825 N 16th Ave #115, Phoenix, AZ 85085 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an...