Community Care Specialist
2 weeks ago
Job DetailsJob LocationStanley M. Isaacs- Senior - New York, NYSalary Range$15.00 - $18.53 HourlyDescriptionOrganization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City's leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.Position Summary: Reporting to the Operations Director, the Community Care Specialist (Specialist) is responsible for welcoming individuals who are seeking access to the Isaacs Center Senior Center and Youth Center (including personnel, participants, interns, and volunteers) and ensuring that all health and safety protocols and procedures are followed while the building is in operation. In order to achieve the above, the Specialist will be responsible for all entry points, enforce all identified guidelines, and support the preparedness of the organization and community in response to all health and safety needs and concerns. Schedule: Monday through Friday 35 hours per week; Temporary (3-6 months)Hourly Rate: $15.00-$18.53Roles, Responsibilities, and Essential DutiesThe primary responsibilities of this position will include the following: Driving organizational efforts to create a healthy community and helping to reduce safety risksDemonstrating an in-depth understanding of all safety rules and regulations, and working thoughtfully and consistently to improve our practicesMaintaining the coordination, implementation, and administration of all safety protocols and proceduresResponding to questions and concerns with a sense of urgency and kindness, in person, on the telephone, and on-lineWorking in collaboration with key personnel to educate the community on all applicable health standards ad resources.Health and Safety Responsibilities: Greeting and welcoming individuals seeking access to the Isaacs Center Senior Center and Youth Center including personnel, participants, interns, and volunteersOrganizing and coordinating all intake procedures including but not limited to daily participant (temperature) checksEnsuring that all health and safety guidelines are being met throughout the dayInforming Operations Director and Administrator On Duty of any issues or inquiries, etc.Administrative Responsibilities: Answering phone calls, questions, etc. in a prompt and polite mannerProviding and updating information about community programs and resourcesAssisting individuals with completion of paperwork when necessaryCollecting and entering program data as needed.Facility/Community Responsibilities: Ensuring compliance with all organizational and regulatory expectationsMaintaining a clean, courteous, well-stocked and professional working environmentAssisting personnel with participant and program engagement as neededAssisting in training and acclimating any new support personnelQualifications and Experience:A High School Degree or GED is desired.Experience working in any high-volume/high-intensity industryHappy, welcoming, and can-do attitude with participants and coworkersBilingual language skills required or preferred based on site locationExcellent verbal, and interpersonal communication skillsDetail-oriented and a team playerComputer Proficiency and superior keyboarding skillsFlexible/adaptable nature to work in a continuously evolving environmentPassion for helping others in a community center environmentAbility to effectively interact with a broad spectrum of community members - older adults, children, parents and caregivers, etc.Goddard Riverside and Isaacs Center are equal opportunity employers and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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