Front Desk Receptionist

2 weeks ago

San Francisco, United States Travel Visa Pro Full time

WHY TRAVEL VISA PRO:

  • Trusted name in the industry over 15 years
  • Very competitive pay
  • Very quick path for growth and advancement
  • Unused sick and vacation bonus pay out
  • 401k with a 3% safe-harbor contribution to all eligible employees
  • Potential Profit-sharing bonuses
  • Sick time
  • Vacation/PTO time
  • Certain Paid Federal holidays
  • Annual COLA (Cost Of Living Adjustment)
  • Potential Transit coverage
  • Paid Lunch Break
  • Flexible Schedule
  • Full-time Position
  • much more, apply to inquire

ABOUT TRAVEL VISA PRO:

Travel Visa Pro specializes in helping people traveling internationally by obtaining international travel documents (i.e. US Passports, Travel Visas, Legalizations, Apostles) for them. We work with all kinds of great customers going to all kinds of cool places we dont get to go, but we get to help them go. Travel Visa Pro was established in 2009 and grew into over service locations nationwide in 2024.

WHAT TRAVEL VISA PRO IS LOOKING FOR - FRONT DESK RECEPTIONIST:

Currently, we are looking for a friendly, team-player Front Desk Receptionist to help us serve our customers at our busy Pacific Heights location in San Francisco. Our Front Desk Receptionist will provide an exceptional customer service experience through tailored solutions that meet specific clients travel documents needs in person, on the phone or via e-mail. As a member of our team, you will play a crucial role in assisting clients with their passport, visa, legalization/apostille application processes, ensuring a smooth and hassle-free experience. We offer a full-time position with work hours from 10am and to 6pm PST Monday thru Friday.

DUTIES AND RESPONSIBILITIES:

  • ?Be Face of Travel Visa Pro office in San Francisco meet and greet customers.
  • Manage incoming customer inquiries: online, on the phone and in-person.
  • Direct customer-traffic to/amongst other staff members.
  • Welcome walk-in customers, check them in, take payments, print passport photos, and explain the service process.
  • Assist walk-in clients in completing application forms accurately and efficiently.
  • Review and verify application documents for completeness and accuracy.
  • Resolve any issues and/or challenges that may arise during the customers visit.
  • Advise and guide clients, based on their specific travel needs, ensuring realistic expectations.
  • Provide personalized guidance and support to clients regarding passport, visa, legalization/apostle requirements; provide detailed information on available services that align with requirements, assisting the customer in making informed decisions.
  • Maintain a high level of professionalism and confidentiality in handling sensitive client information.

IDEAL QUALITIES:

The Ideal candidate MUST arrive to work on time Integrity and sensitivity dealing with personal data is mandatory. All employees will be required to consent to and pass a federal and state background check. The ideal candidate should:

Have previous experience in a receptionist role.

Have high attention to detail and strong organizational skills.

Be able to work independently and efficiently in a fast-paced environment.

Have strong communication and interpersonal skills.

Quick to learn new skills quickly.

Be a team player.

Be punctual and flexible.

Have a proven track record in outstanding customer service.

Be able to perform under tight and stressful deadlines.

Possess great telephone skills.

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