Night Auditor

3 weeks ago

Duluth, United States Sherman Associates Full time
Job Description
When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.

Schedule: We are currently seeking part-time availability, shifts include weekends and Mondays from 11:00PM - 7:00AM.

ESSENTIAL FUNCTIONS
  • Registers guests to the hotel, verifying reservation, address, email address and credit information
  • Proficient on kiosk operations to assist when necessary
  • Answers the telephone in a timely and professional manner
  • Addresses guest complaints, problems and/or requests in friendly and professional manner
  • Ensures that all matters are resolved or addressed with the proper department head
  • Have an intimate knowledge of the hotel facilities and the local geographic area
  • Accepts payment for guests' accounts at the time of registration and at checkout
  • Processes all Retail transactions for the guest
  • Issues luggage claims and check guest luggage when requested
  • Manages nightly hotel operations
    • Verifies revenue from all sources is accurately balanced, follow up on any discrepancies
    • Posts any transactions needed
    • Performs end-of day procedures
    • Produces daily reports for departments and department heads
    • Compiles and run statistical reports for all departments and transfer information to our Accounting department
  • Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts
  • Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Performs duties of Guest Services Agent
  • Completes other duties as assigned
Experience and Skills
Minimum Requirements
  • One to two years of general hospitality experience strongly preferred in front office or accounting.
  • High School or equivalent education is required. Associate degree in Business or some college is preferred.
  • Ability to communicate effectively and follow directions in a multilingual environment
  • A passion for the mission, vision, and values of Sherman Associates
  • Schedule may vary due to the specific needs of the hotel
  • Able to organize, plan ahead and manage workload
  • Ability to work effectively in an innovative, fast-paced and multi-tasked environment
  • Basic accounting concepts, the ability to operate Microsoft Office programs and the internet
  • Extensive knowledge of the hotel, its services, and facilities
  • Ensure compliance with federal, state and local laws regarding health and safety services


Job Benefits
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

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