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Customer Service Representative

6 months ago

Minneapolis, United States Rich Products Full time

** Customer Service Representative**

Location: Plymouth, MN, US, 55441

Req ID: 29764 Segment: Customer Service Richs, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Richs is a global leader with a focus on everything that family makes possible. RichsInfinite Possibilities. One Family.

****PURPOSE STATEMENT****

Supporting the sales staff to ensure the execution of sales plan and to support the sale of company branded and other products to meet or exceed individual, division and company profit goals via regular contact with existing clients.

****KEY ACCOUNTABILITIES/OUTCOMES****

* Represent the company directly to customers and the general public in an ethical and consistently reliable manner

* Regular customer contact to solicit and process orders accurately in a just in time fashion

* Work with existing customers to ensure product exceeds their expectations and that we are meeting customers needs for both present and future

* Consistently supplying customers with vital information such as information related to features and promotions

* Maintain knowledge of product and product availability

* Assist sales department by developing and maintaining tools to allow for efficient pricing/ order communication

* Order entry and coordination of product shipping/freight

* Interact amicably with other company personnel/departments to foster a team environment and ensure customer satisfaction; inform processing staff of special requirements/instructions from customers

* Be flexible and assist in other areas of the company as needed/requested

****KNOWLEDGE/SKILLS/EXPERIENCE****

* Ability to network and partner with customers to sell company products

* Ability to effectively manage customer relations in terms of strategic planning, organizational skills, sales forecasting, goal setting and profitability

* Working knowledge of company and/or competitor products

* Excellent phone and communication skills

* Effective communication (verbal & written) and interpersonal skills

* Ability to utilize training/education and support materials effectively

* Effective and creative problem-solving skills

* Ability to establish and maintain credibility, trust and positive working relationships

* Ability to utilize imagination and creativity to generate unique ideas, approaches and/or solutions that will enhance our service

* Ability to adapt quickly and respond to job environment and industry changes

* Ability to function effectively with minimal supervision and prompting in a fast-paced environment

* Ability to effectively function in and foster a team-oriented work environment

* Proficiency with MS Office and aptitude for other software applications

* Ability to travel to client sites as necessary

**Education/Experience**

* Minimum High School Diploma or equivalent, with Associates degree (A.A.) or equivalent from a two-year college or technical school preferred; or six months to one year of related experience and/or training, or equivalent combination of education and experience

* Experience in food sales environment, preferably perishables desired.

****COMPETENCIES****

Communicates Effectively Customer Service Dependability Interpersonal Skills Sales Team Support Rich Products Corporation, its subsidiaries and affiliates (Richs), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Richs. Please contact Richs Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

As a family-owned company, caring for our associatestheir whole selvesis a top priority. Thats why we provide benefits and tools to help our people balance the integration of work and life:

* Competitive compensation

* Health & financial benefits

* Paid time off

* Parental leave

* Family planning support

* Flexible work policy

* Associate affinity groups

* Volunteering & community impact opportunities

* Holiday gatherings

* In-house taste tests (we are a food company after all)

Its all part of how we support our family of associates. ***Because in the company of family, all things are possible.***