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Community Manager

2 months ago

Union, United States CourtAvenue Full time

CourtAvenue is a company of industry experts accelerating digital transformation for the world's most ambitious companies.At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement.As a CourtAvenue Community Manager, you will be responsible for content strategy and community management as part of our CourtAvenue shopper marketing team. This role's primary responsibility includes monitoring and responding to customer questions and ratings and reviews on third-party retailer sites. In addition, this person will help support content strategy activities, such as developing product detail page (PDP) copy.Community Management Responsibilities:Monitoring and responding to customer questions and/or ratings & reviews.Cataloging responses across multiple channels.Leading process improvements.Using data and metrics to determine and drive improvements.Analyzing, reporting on, and optimizing against key performance metrics on a quarterly basis.Content Strategy Responsibilities:Writing for online retailers and search engines.Familiarity with basic SEO principles and incorporating keyword research into the content.Analyzing brand and legal feedback and incorporating changes.Required Experience:2-5 years of experience in digital marketing (e.g., social community management, copywriting for commerce, content strategy, etc.).2 years of experience driving process improvements.Community management expertise with experience in driving shopper strategy and executing across digital programs.Hands-on experience with shopper marketing and mobile marketing channels.Preferred Qualifications:Strong verbal and written communication skills.Ability to multitask and prioritize while staying calm under pressure.Ability to collaborate effectively within a team.Experience working independently with the ability to move projects forward without detailed direction.Experience with conducting keyword research.Experience writing for pet care brands or services.Familiarity with top retailer best practices, content rules, and specs.Familiarity with content syndication platforms, such as Salsify and Syndigo.Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At CourtAvenue, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.CourtAvenue is an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.