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Client Engagement Director

3 months ago

Baton Rouge, United States Ensono Full time

Client Engagement Director Remote - United States At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. Position Summary The Client Engagement Director at Ensono is accountable for the growth of an Ensono Global Financial Services client. The Client Engagement Executive ultimately owns the client relationship and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk, or opportunity. This role is responsible for developing meaningful client relationships that will enable growth and clients for life. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. Although this role is an individual contributor role with no direct reports, the Client Engagement Director is expected to work cross-functionally with various teams across Ensono, including Service Delivery, Pricing, and Solutions Engineering, to grow existing Ensono client accounts. Key Areas of Focus for this Role Be the Client’s main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current service portfolio with the client. Understand client’s strategic goals & objectives, and how Ensono can enable. Ensure value and growth of existing Midrange & Mainframe services Globally. Drive the adoption of Ensono digital services, Mainframe Modernization, Cloud Migrations, MicroServices Consulting. Build key partnership and alliance relationships that impact the client’s ability to grow and transform (e.g., Dell, AWS, MSFT, IBM, etc.). Manage messaging to the client on operational excellence via active partnership with Service Delivery Management. Enable and sell new services across the client’s IT landscape. Understand client’s competitive services landscape for Ensono whitespace services. Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account. Identify and engage in client’s cloud and Mainframe transformation strategy. Introduce cloud native development practice areas. Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account. Bring the right Ensono relationships to the client on a regular basis. Manage Ensono Executive sponsor program by client. Engage, be curious, drive positive disruption across the clients’ IT teams: infrastructure, applications, business units. Listen and help clients in their transformation goals. Maintain client relationship map including key competitors and their client sponsors. Partner with Service Delivery Team (SDM) to analyze, prioritize & communicate client health and CSAT to key stakeholders. Accountable for driving MBR and QBR. Actively influence the SDM team and other Ensono resources to address operational and commercial challenges. What the Ideal Candidate Brings to this Role Required Qualifications Bachelor’s degree from a four-year college or university or equivalent work experience. 10-15 years of sales experience to Global Financial Services Organizations. Demonstrable experience in enterprise-scale solution selling. Understanding of the managed services marketplace – key players, competitive strengths, and weaknesses, etc. Experience working in a matrixed sales environment. Experience in managed services and consultancy sales preferred. Reasonable commuting distance into Manhattan for client meetings. Demonstrable success in selling services to Global Financial Services Organizations. Other Qualifications Independent and self-directed. Resourceful and confident under pressure. Strong management and business skills. Strong empathy, self-awareness, and interpersonal skills. Curious and driven to deeply understand clients’ business and objectives. Able to challenge the status quo. Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. #J-18808-Ljbffr