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Application Engineer

4 months ago

Emory, United States Ocbc Bank Full time

Application Engineer (Channel & Payment Application) (Shift)-(240000E7) Description:

Support day-to-day IT operations – production issue resolution. Analyse issues raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solutions for service recovery.

Ensure problem, preventive, and enquiry cases are followed up, tracked, updated accurately, and closed in a timely manner. Be able to specify the monitoring requirements and observe system abnormality ahead of time to prevent issues from happening.

Be able to conduct application capacity planning and perform performance tuning. Participate/conduct regular DR simulation/live DR exercises.

Qualifications:

Up to 10 years of IT experience & 5+ years on Channels and Payment applications in banking/financial services industry.

Domain knowledge on:

G3 (Instant Fund Transfer)

Internet Banking

Equity markets and Financial Markets products and Order Management Flows.

Possess good knowledge on 3 tiers-architecture application to provide L2 support:

Be able to understand the application architecture, and interfaces to upstream/downstream.

Application Technical Support on either of the following:

Applications based on Java technology and WebLogic/Websphere/JBoss

Applications based on .NET technology and Microsoft IIS Platform

Knowledge on Linux/UNIX or Windows Server.

Database knowledge on MS SQL or Oracle database.

Good interpersonal skills and capable of communicating with different work groups within internal IT, BU/Operations, and external vendors.

Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/2:30pm to 11:30pm)

Work location is in Cyberjaya.

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