Customer Service Specialist
3 weeks ago
Job Description
Job Description LDI Connect is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.
More about us. We make business technology Simple. Secure. Better. We do it all - from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems, and security. We are an organization with strong partnerships between sales and service.
Join our growing team. You won't regret it.
RESPONSIBILITIES:
Provide accurate product information and serving as a knowledgeable resource for customer
Meeting or exceeding monthly performance objective including call quality, attendance and punctuality, adherence and call handle time
Assist manager with any reports and special assignments
Document detailed information regarding service orders in our computer system
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately
Technical troubleshooting and gathering information from customers to identify root cause of customer problems and/or dissatisfaction.
MINIMUM QUALIFICATIONS:
High school graduate or equivalent
Bilingual- Spanish/ English ( preferred ), English required
Keyboarding skills
Strong attention to detail
Positive, resilient, courteous, helpful, pleasant personality
Excellent verbal, written and interpersonal communications skills required
Good listener and problem solver
Ability to work effectively in a team environment
BENEFITS & PERKS
Medical, Dental & Vision
Short Term Disability, LTD, Life Insurance
401k Benefits
Onsite Massage Chair, Quarterly Massage Days
Family oriented environment
We have fun: Box seats and suite access giveaways to events at UBS
Generous time off policy
LDI Connect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
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