Customer Service Representative

2 weeks ago

West Chester, Pennsylvania, United States Aire Serv Full time

With more than 250 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process

As a Customer Service Representative you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints while exemplifying our code of values by showing respect and courtesy to all customers and employees in a high-volume call environment.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

•Receive incoming calls and make outbound calls in a professional and courteous manner

•Schedule appointments

•Work with dispatchers to assign daily work/calls to other team members

•Perform marketing and sales functions to sell additional work and earn business

•Complete work orders, return customer calls and respond to customer complaints

•Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.

•Perform other duties as needed which may include cross-training in related positions

Job Requirements:

•Administrative experience a must

•Strong written, organizational and verbal communication skills

•Detail-oriented with strong data entry skills

•Positive Attitude with a professional, pleasant phone voice

•Team player who can work independently and problem-solve

•General computer knowledge, including Microsoft Office

•Typing skills are a plus

•Service Titan experience is a plus

. Call center experience is strongly preferred

. HVAC Experience is a plus

Here are just a few of the benefits you'll receive when joining us at Aire Serv as a Customer Service Representative:

  • Paid training at our company facility with additional training opportunities over time
  • Paid time off after 90 days of service, plus paid holidays
  • Health coverage after 90 days, offered to you and your family
  • Simple IRA retirement plan offered, after 90 days
  • Additional earning potential with spiffs, commission, and bonuses for performance
  • Career path based on your goals and aspirations
We are actively interviewing for this position - Apply today and our hiring manager will follow up

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