Retail Banking Director

2 weeks ago


Westwood, United States Citizens Full time

Description

Responsibilities:

Responsible for overseeing the success of the Boston Retail Banking function, including driving sales and revenue results, bank deposit growth, employee management, employee and customer engagement and retention, meeting budget goals, and contributing to the overall success of the state Bank as part of the Retail management team.

Primary duties:

+ Oversees work of Regional Managers, especially in the areas of sales achievement, people management and operations management and security

+ Partners with other leaders , including the Director of Sales and Service, Director of Operations, Director of Finance

+ Responsible for driving the sales and customer service results of all retail branches in the market

+ Interfaces and coordinates efforts with other state Directors- to include Business Banking, Commercial Lending, HR, Training, and operational support areas to achieve common objectives

+ Responsible for overall operation soundness of all branch locations

+ Responsible for managing state retail budget

+ Represent Citizens as needed as a leader in the market

Qualifications:

+ Bachelors degree or equivalent experience required. MBA preferred

+ 12 15 years progressive bank management experience, with specific emphasis in retail banking, administration and operations

+ Demonstrated ability to apply strategies for attaining profitability in retail banking

+ Demonstrated executive leadership skills

+ Excellent interpersonal, coaching and and team building skills

+ Effective verbal and written communication skills

+ Strong organizational skills

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

09/02/2024



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