Client Care Coordinator/Customer Service

2 months ago


Hanover, United States Beltone Full time

Come join a team of qualified professionals in a busy, growing office. We are an established company with excellent structure and core values.

POSITION OVERVIEW

JOB DUTIES & RESPONSIBILITIES (Key Accountabilities)

  • Answers telephone and arranges appointments for the practice
  • Directs caller to destination and records name, time of call, nature of business, media referral and person called upon
  • Collects and distributes mail, messages, and reports to the accounting office or other members of the staff
  • Maintains patient files and schedules follow-up appointments
  • Makes sales calls to help generate business
  • Assists the Practitioner
  • Performs a variety of additional administrative and cleaning duties
  • Willing to work out of several office locations in the Central PA area as needed
  • All other duties as assigned
DESIRED QUALIFICATIONS
  • 2 years of previous office experience is preferred
  • 2 years of previous sales and customer service experience is preferred
  • Must be well organized and able to multitask effectively
  • Must have the ability to communicate effectively in English
  • Must be proficient in MS Office and possess good computer skills
  • Must have the ability to sit at a desk for 70%-90% of the workday
  • Must have experience entering data into a CRM
  • Excellent attention to detail is imperative

OTHER INFORMATION This job description is intended to be a general guideline for applicants, employees, and managers. It is not to be construed as an exhaustive list of all duties, expectations, or qualifications. This description does not create a contract or guarantee of employment. Management reserves the right to modify job responsibilities, expectations, and qualifications. When application is complete, and automated assessment test invitation will be sent to the email on file. Please answer all questions honestly to have the best opportunity for successful submission.

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