Member Services Representative

1 week ago

Puyallup, United States Planet Fitness Full time
Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.

Compensation: $16.28 per hour

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Service Representative

    1 month ago

    Puyallup, United States Sound Credit Union Full time

    Job Details Level Entry Job Location PuyallupWA - Puyallup, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Monday - Friday Job Category Finance Description Sound is looking for A Member Service Representative (Teller) for our Choose an item. location. If...

  • Member Service Representative

    4 weeks ago

    Puyallup, United States Sound Credit Union Full time

    Job Details Level Entry Job Location PuyallupWA - Puyallup, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Monday - Friday Job Category Finance Description Sound is looking for A Member Service Representative (Teller) for our Puyallup location. If you...

  • Member Service Representative

    4 weeks ago

    Puyallup, United States Sound Credit Union Full time

    Job Details Level Entry Job Location PuyallupWA - Puyallup, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Monday - Friday Job Category Finance Description Sound is looking for A Member Service Representative (Teller) for our Puyallup location. If you have...

  • Member Service Representative

    1 week ago

    Puyallup, United States Sound Credit Union Full time

    Job DetailsLevel Entry Job Location PuyallupWA - Puyallup, WA Position Type Full Time Education Level High School Diploma or equivalent. Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Monday - Friday Job Category Finance DescriptionSound is looking for A Member Service Representative (Teller) for our Puyallup location. If you have...

  • Member Service Representative

    3 weeks ago

    Puyallup, United States Sound Credit Union Full time

    Job Details Level Entry Job Location PuyallupWA - Puyallup, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.00 - $25.00 Hourly Travel Percentage None Job Shift Monday - Friday Job Category Finance Description Sound is looking for A Member Service Representative (Teller) for our Puyallup location. If you...

  • Member Service Representative

    3 weeks ago

    Puyallup, United States TAPCO Credit Union Full time

    Job Type Part-time Description Position Purpose As a TAPCO Member Service Representative (teller), you will be the face of our credit union. You will be charged with providing excellent member service by going the extra mile to greet members, make them feel welcome and engage members to learn about their financial needs. You will be joining a team who enjoy...

  • Member Service Representative

    1 month ago

    Puyallup, United States TAPCO Credit Union Full time

    Job Type Part-time Description Position Purpose As a TAPCO Member Service Representative (teller), you will be the face of our credit union. You will be charged with providing excellent member service by going the extra mile to greet members, make them feel welcome and engage members to learn about their financial needs. You will be joining a team who enjoy...

  • Member Service Representative

    1 month ago

    Puyallup, United States TAPCO Credit Union Full time

    Job Type Part-time Description Position Purpose As a TAPCO Member Service Representative (teller), you will be the face of our credit union. You will be charged with providing excellent member service by going the extra mile to greet members, make them feel welcome and engage members to learn about their financial needs. You will be joining a team who enjoy...

  • Retail Support Member Service Representative

    3 weeks ago

    Puyallup, United States Sound Credit Union Full time

    Job Details Level Entry Job Location PuyallupWA - Puyallup, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.00 - $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development Description Sound is looking for... A Retail Support Member Service...

  • Retail Support Member Service Representative

    4 weeks ago

    Puyallup, United States Sound Credit Union Full time

    Job Details Level Entry Job Location PuyallupWA - Puyallup, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.00 - $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development Description Sound is looking for... A Retail Support Member Service...

  • Retail Support Member Service Representative

    3 weeks ago

    Puyallup, United States Sound Credit Union Full time

    Job DetailsLevel Entry Job Location PuyallupWA - Puyallup, WA Position Type Full Time Education Level High School Diploma or equivalent. Salary Range $20.00 - $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development DescriptionSound is looking for... A Retail Support Member Service...

  • Float Senior Member Service Representative

    3 weeks ago

    Puyallup, United States TAPCO Credit Union Full time

    Job Type Full-time Description Serving the South Sound Since 1934 Our commitment to the South Sound is generations in the making. As a not-for-profit credit union, we are here to help you succeed. With branches throughout Tacoma & Pierce County, we are in your community every day. It will not take long for you to experience what our founders meant by "People...

  • Guest Service Representative

    3 weeks ago

    Puyallup, United States Holiday Inn Express & Suites Puyallup Full time

    Guest Service Representative The Holiday Inn Express Hotel & Suites Puyallup is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and...

  • Member Service Representative

    3 weeks ago

    Puyallup, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision....

  • Guest Service Representative

    3 weeks ago

    Puyallup, Washington, United States Holiday Inn Express & Suites Puyallup Full time

    Guest Service RepresentativeThe Holiday Inn Express Hotel & Suites Puyallup is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful...

  • Customer Service Representative

    4 weeks ago

    Puyallup, United States Mr. Appliance of Puyallup Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Customer Service Representative

    4 weeks ago

    Puyallup, United States Neighborly Full time

    We at Mr. Appliance are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Route Service Representative

    1 month ago

    Puyallup, United States UniFirst Full time

    Join UniFirst, one of the largest and fastest growing companies in the $18 billion-dollar uniform and garment services industry. We offer a family-oriented culture; supported by a stable, billion dollar corporate enterprise - giving you the best of both worlds. We are seeking a motivated, customer-focused Route Service Representative to service and grow a...

  • Route Service Representative

    1 month ago

    Puyallup, United States UniFirst Full time

    Join UniFirst, one of the largest and fastest growing companies in the $18 billion-dollar uniform and garment services industry. We offer a family-oriented culture; supported by a stable, billion dollar corporate enterprise - giving you the best of both worlds. We are seeking a motivated, customer-focused Route Service Representative to service and grow a...

  • Route Service Representative

    3 weeks ago

    Puyallup, United States UniFirst Full time

    Join UniFirst, one of the largest and fastest growing companies in the $18 billion-dollar uniform and garment services industry. We offer a family-oriented culture; supported by a stable, billion dollar corporate enterprise - giving you the best of both worlds. We are seeking a motivated, customer-focused Route Service Representative to service and grow a...