Clerk I

Job Details

Job Location
Osolo - Elkhart, IN

Position Type
Part Time

Education Level
High School

Salary Range
$14.33 - $17.93 Hourly

Travel Percentage
Negligible

Job Category
Customer Service

Description

Classification: Clerk I

Location: Osolo Branch Library

Job Grade 4

Job Category: - Part-time (12 hours per week)

FLSA Status: Non-exempt

Reports To: Branch Manager

SUMMARY

The Circulation Clerk serves patrons by issuing library cards and maintaining registrations; handling all transactions related to the circulation of library materials, assisting in collection development; and creating a helpful, welcoming environment for all library visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

Organization-Wide EXPECTATIONS

• Follows [for supervisors include: and enforces] established Library and personnel policy, procedures and work standards.
• Attends work regularly, on time, and as scheduled.
• Exhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal).
• Maintains confidentiality of sensitive information.
• Regularly monitors Library communication venues including but not limited to employee email, staff bulletin boards and the intranet.
• Participates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitment.
• Addresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipment.

Job-Specific ACCOUNTABILITY

• Creates and maintains patron accounts.
• Circulates materials: checks in and out; pulls and routes holds, etc.
• Handles financial transactions at circulation desk and public copiers.
• Performs opening and closing task as assigned.
• Selects materials and/or performs collection maintenance as assigned, with oversight from the appropriate collection manager(s) and approval of the department head.
• Provides customer service at the Circulation Desk and at other public desks in the library.
• Performs designated administrative and/or clerical duties per specified Work Instructions.

WORK CONDITIONS

• Full-time/Part-time (including evenings and weekends)
• Frequent local travel, occasional long distance travel

Qualifications

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Minimum of High School Diploma or equivalent required
• Prior library experience preferred

KNOWLEDGE, SKILLS and ABILITIES

• Ability to deal tactfully and courteously in person and on the telephone with people of all ages in a business and public service context, and with professional colleagues
• Ability to learn and adapt
• Basic clerical, computer and mathematical skills
• A general knowledge of standard office equipment
• Ability to apply common sense understanding to follow written and verbal instructions
• Ability to work independently and as part of a team

LANGUAGE SKILLS

• Above-average written and oral language and communication skills
• Ability to read and comprehend written instructions and business correspondence
• Ability to effectively write routine reports and business correspondences
• Ability to effectively present information and respond to questions from Library personnel and the general public in one-to-one and group situations

PHYSICAL DEMANDS

• Ability to speak, hear and see
• Ability to stand for an extended length of time
• Ability to occasionally reach with hands and arms
• Ability to occasionally climb, balance, stoop, kneel, and crawl
• Ability to occasionally lift or move up to 40 pounds

SALARY AND BENEFITS

• See Elkhart Public Library Salary Schedule
• See Elkhart Public Library Personnel eManual

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

---