Director, Workforce Development

This position will assist in all aspects of the CSBS Education Foundation's professional development activities, including assessing CSBS members' needs, conducting due diligence, managing the development, design, and delivery phases, and evaluating the effectiveness of all learning content, performance support tools, tutorials, exercises, and demonstrations delivered on-site (in-person) and online (live virtual and on-demand). The Director of Workforce Development will also provide learning and development support for CSBS projects enabling organizational efficiencies and alignment. This position will also manage rapid development and deployment of timely and relevant high-quality training content via a wide variety of delivery media/channels, based on input from members and other stakeholders, and that is appropriate for its intended audience and delivered in a learner-friendly format. The Director of Workforce Development will develop and implement comprehensive communications strategies and plans with our primary learning and development stakeholders in all state regulatory agencies in order to better promote our learning and development offerings. This position will also serve as liaison other CSBS learning and development functions and colleagues across the organization.

The Director of Workforce Development will drive the strategic direction and utilization of best practices for providing efficient and effective learning solutions for CSBS members. This position will analyze learning needs and partner with subject matter experts to provide input for content, and work with management to ensure materials are current and relevant to business needs and to enable organizational efficiencies and alignment.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

• Executes and drives strategies and processes that help ensure alignment with organizational needs, development plans and business outcomes, both long term and short term.
• Evaluates the effectiveness of learning and training activities/systems ensuring that learning processes and training resources are effective and support CSBS's mission and business objectives.
• Leads collaborative dialogue with a variety of stakeholders to understand, clarify, create, research and update learning and support material content.
• Prepare, conduct, and collect results of learning needs assessment surveys among state regulators responsible for supervising and regulating banks and non-banks.
• Draft comprehensive learning project management plans.
• Develop and design learning content and solutions, in partnership with subject matter experts, to be delivered onsite (in-person) and/or online (live virtual and on-demand).
• Manages staff in the performance of delegated tasks, including recruitment, hiring and retention, and performance assessments.
• Serve as the CSBS administrator/host for specific learning events.
• Analyze and evaluate the effectiveness of learning activities through the creation of assessments and evaluations that gauge learning mastery and learner experience.
• Assist division's senior staff with the development and execution of a comprehensive learning strategy for CSBS members.
• Develop materials to support synchronous and asynchronous learning, eLearning, blended learning, and micro-learning.
• Provide instructional design, learning technology, graphic/media design, and learning management system integration.
• Assist in the deployment of best practices in learning design technologies and methodologies and benchmarking for improving learning solutions.
• Exercises independent judgement in planning and organizing work; monitor performance and report status to senior management.
• Stay current on latest issues, technology, and methods of learning through research, networking, and attending/or presenting at conferences.

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education and Experience

• Bachelor's degree or equivalent
• Minimum of five years of experience developing, designing, and deploying learning solutions in a business environment, both in-person and online (live and on-demand).
• Experience in applying instructional design and adult learning principles in training/eLearning.
• Proficiency in multiple authoring tools (e.g., Articulate Storyline, Rise, Camtasia) to develop interactive multimedia learning modules.
• Experience in the financial industry and/or financial regulatory environment a plus.
• Experience with learning management systems (LMS) administration a plus.

Knowledge, Skills, and Abilities

• Strong facilitations skills, both in-person and virtually.
• Strong instructional and learning design skills.
• Ability to make public presentations and communicate effectively, orally and in writing.
• Self-starter, with the ability to prioritize, collaborate, and delegate if necessary.
• Rapidly learns new knowledge or acquires new skills.
• Designs practices, processes, procedures, and systems to manage work, simplify, and use resources efficiently.
• Identifies problems, develops, and evaluates options, and implements solutions.
• Strong research skills and the intellectual curiosity to understand internal and external stakeholders' needs and expectations during content development and delivery.
• Strong planning, organizational, and time management skills with attention to detail.
• Strong project management skills that are demonstrated by timely task completion.
• Solid understanding of learning models and the ability to accurately scope/size work effectively.
• Knowledge of standard concepts, practices, and procedures of instructional design.
• Ability to prioritize responsibilities and complete work in a timely manner.
• Ability to develop realistic action plans while being sensitive to time constraints and resource availability.
• Ability to think critically and creatively.
• Ability to experiment with new learning models and to innovate.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence

Member/ Customer Service

• Builds and values relationships.
• Prioritizes work.
• Advocates and advances member's goals.

Teamwork

• Gives credit to others.
• Has a "pitch in" attitude.
• Learns from successes and setbacks.

Respect/Trust

• Listens and learns from others.
• Speaks the truth even when uncomfortable.
• Honors the expertise of others.

Collaboration

• Recognizes the contributions of others.
• Consults and communicates effectively.
• Desires to make others successful.

Ownership/Engagement

• Perseveres through adversity.
• Experiments and takes risks.
• Plans ahead and is forward-thinking.

Core Leadership Competencies

Achievement Oriented Thinking

• Is a solutions-oriented thinker.
• Has good time management skills.
• Manages expectations of what is achievable.

Change Management

• Actively engages and participates during change.
• Asks questions and takes ownership for understanding why the change is happening and the risk of not changing actively.
• Adopts the new habits, monitors own performance and checks self against the objectives and seeks help when they do not match.
• Identifies and communicates obstacles and resistance.

Emotional Intelligence (Self-Awareness)

• Manages own emotions productively to stay in role.
• Handles emotionally charged situations productively and with empathy.
• Asks for and openly accepts feedback; looks for opportunities to grow.
• Conducts conversations courageously - hitting difficult issues head-on with an eye on maintaining relationships.

Working Conditions

• General office.
• Travel required approximately 20% of the time.