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Client Advisor, Mandarin speaker preferred

3 months ago

New York, United States BVLGARI Full time

Role: Client Advisor

BVLGARI, an Italian designer known for its luxury jewels and watches, seeks a client advisor. This person will report directly to the Assistant Store Manager or Store Director.

Position Overview

As a Client Advisor at BVLGARI, you will be instrumental in delivering a bespoke client experience that reflects the sophistication and values of our brand. Your role will involve enhancing client relationships, achieving sales targets, and acting as a primary contact for Sales services.

What you will do

  • Deliver an exceptional and personalized client experience, ensuring satisfaction and loyalty.
  • Execute the BVLGARI selling ceremony with expertise, adapting strategies based on client needs and motivations.
  • Communicate the passion and values of BVLGARI, enhancing client engagement and brand loyalty.
  • Achieve personal and boutique sales targets, focusing on quantitative and qualitative goals.
  • Drive high-end sales and strategize for premium client interactions.

Client Relationship & Portfolio Management

  • Build and maintain strong relationships with clients, fostering loyalty and repeat business.
  • Efficiently manage and expand the client portfolio through targeted strategies.
  • Initiate CRM actions to enhance client engagement and retention.
  • Represent BVLGARI at client events, embodying the brand as an ambassador.

Boutique Operations

  • Adhere to all brand guidelines and boutique operational procedures.
  • Participate in inventory management and boutique maintenance activities.
  • Support opening and closing procedures, including setup and breakdowns.
  • Assist with special projects and operational needs as required.

Your Profile

  • Proven success in a luxury retail environment, focusing on meeting and exceeding sales targets.
  • Experienced in catering to high-end clients and managing sophisticated sales interactions.
  • Exceptional customer service skills and a commitment to creating memorable shopping experiences.
  • Ability to interact effectively with diverse clientele, adapting to various cultural backgrounds.
  • Multi-lingual to cater to a broad client base.
  • Technologically savvy, with proficiency in relevant retail and CRM software.
  • Strong communication skills, result-oriented and driven by a strong entrepreneurial spirit.

What we offer:

The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered.

Bulgari is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

Interview process:

1. Application Submission

2. Talent team review

3. Hiring Manager Interview

4. Executive Leadership Interview

5. TA and or HRBP interview

Additional information for internal candidate

Thank you for expressing your interest in exploring career opportunities with BVLGARI.

We're delighted to see talented individuals from the LVMH group considering a future with us.

As part of the internal mobility process within the LVMH group, we kindly ask that you contact your direct manager or Human Resources Business Partner (HRBP) to express interest.

Again, thank you for your interest in BVLGARI We're committed to supporting your career development and are looking forward to potentially having you join our team.