Front Desk Representative

2 weeks ago

Beaufort, United States Bfthospitality Full time

**Front Desk Representative**

Holiday Inn

* 6 active jobs

Published September 28, 2020 Location Beaufort, SC Category Job Type **Description**

**MUST HAVE OPEN AVAILABILITY.**

The Holiday Inn & Suites in Beaufort, SC is looking for a Front Desk Representative with a strong work ethic and attention to detail.

A Front Desk Representatives primary duty is to provide outstanding customer service to all hotel guests to meet Holiday Inn brand standards. This includes answering phone calls from potential guests, making reservations, responding promptly to guests questions and concerns, and communicating with fellow team members on maintenance and housekeeping issues, guest requests and complaints. Also includes converting inquiries into reservations, presenting hotel features, benefits, and amenities, and familiarizing guests with the local area.

Thorough knowledge of all in-house amenities along with local information to assist guests are required. He/she will also be responsible for handling accounts of money, receipts, guest accounts and credit through operation of the cash register and completion of accurate reports is required. Requires familiarity with hotel and franchise standards and procedures, and the ability to attend to the needs and requests of guests.

A Front Desk Representative must possess strong customer service skills, have a friendly and outgoing demeanor, the ability to accurately and efficiently input information into computer systems, and the ability to work cohesively with all hotel team members. Must be able to stand for long periods of time.

Front Desk Representatives must be in proper uniform with name tag at all times.

Must be willing to work a flexible schedule, which includes weekends, holidays, and occasional overtime.

We are looking for team players who take pride in their work.

The Front Desk Representative position requires at least a high school diploma or GED. Previous experience with Opera and experience in the hospitality or hotel industry is recommended.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

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