Front Desk Agent

1 month ago

Beaufort, United States MCR Hotels Full time
The Front Desk Agent at the Hilton Garden Inn Beaufort is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

  1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  2. Maintain proper operation of the telephone switchboard.
  3. Answer guest inquiries about hotel service, facilities, and hours of operation.
  4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  5. Respond to guest requests in a timely and professional manner.
  6. Maintain confidentiality and security of all guests and hotel information.
  7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  8. Be aware of all rates, packages, and special promotions.
  9. Be familiar with all in-house groups and high demand/restricted dates.
  10. Take all necessary information when taking room reservations and follow rate quoting scenario.
  11. Be knowledgeable of the front desk computer system.
  12. Log and deliver packages, mail, and messages.
  13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  14. Accurately complete the check-in and checkout process.
  15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
  17. Ability to follow a checklist.
  18. Perform other duties as assigned.


MINIMUM QUALIFICATIONS:

  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task.
  3. Demonstrate the ability to be detail oriented.
  4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  5. Must have basic English verbal and written communication skills.
  6. Must work well in stressful, high-pressure situations.
  7. Basic math skills.
  8. Must have the ability to obtain alcohol awareness certification as required by the State.
  9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  11. Must be able to convey information and ideas clearly.
  12. Must have a desire to serve all guests.
  13. Must meet the legal age to serve alcoholic beverages (at select properties).


PREFERRED QUALIFICATIONS:

  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.


Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Other details
  • Job Family Hotels
  • Pay Type Hourly
  • Min Hiring Rate $13.00
  • Max Hiring Rate $14.00

Apply Now

  • Front Desk Agent

    4 weeks ago

    Beaufort, United States Bfthospitality Full time

    **Front Desk Agent** QUALITY INN * 2 active jobs Published July 7, 2020 Location Beaufort, SC Category Job Type **Description** TITLE: Guest Service Agent REPORTS TO: Front Office Manager / General Manager DEPARTMENT: Front Desk SUMMARY STATEMENT Assures highest possible level of visitor and guest satisfaction by providing superior customer service....

  • Front Desk Agent

    1 week ago

    Beaufort, United States MCR Hotels Full time

    Front Desk Agent Hilton Garden Inn Beaufort, 1500 Queen Street, Beaufort, South Carolina, United States of America Req #7210 Friday, June 21, 2024 The Front Desk Agent at the Hilton Garden Inn Beaufort is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.  ...

  • Front Desk Agent

    1 month ago

    Beaufort, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn Beaufort is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Agent

    1 month ago

    Beaufort, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn Beaufort is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Agent

    3 weeks ago

    Beaufort, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn Beaufort is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Associate

    3 weeks ago

    Beaufort, United States City Loft Hotel Full time

    Job Summary: City Loft Hotel, Beaufort's #1 rated boutique hotel, is hiring Front Desk Staff to join our team. We currently have one full time or two part time positions available. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This...

  • Front Desk Clerk

    1 month ago

    Beaufort, United States The Beaufort Hotel Full time

    DescriptionFront Desk & Guest CareWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Front Desk Clerk

    4 weeks ago

    Beaufort, United States The Beaufort Hotel Full time

    DescriptionFront Desk & Guest CareWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Front Desk Clerk

    4 weeks ago

    Beaufort, South Carolina, United States The Beaufort Hotel Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Clerk

    1 month ago

    Beaufort, South Carolina, United States The Beaufort Hotel Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Clerk

    1 month ago

    Beaufort, South Carolina, United States The Beaufort Hotel Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Clerk

    4 weeks ago

    Beaufort, South Carolina, United States The Beaufort Hotel Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Manager

    4 weeks ago

    Beaufort, United States Bfthospitality Full time

    **Front Desk Manager** BAHA JOB BOT * 10 active jobs Published August 18, 2020 Location Beaufort, South Carolina Category Job Type **Description** **Front Desk Manager** **Job description** **Objective / Purpose / Summary:** This position is primarily responsible for welcoming guests as they arrive, coordinating their check-ins to assigned rooms and...

  • Front Desk Manager

    4 weeks ago

    Beaufort, United States Bfthospitality Full time

    **Front Desk Manager** BAHA JOB BOT * 10 active jobs Published August 18, 2020 Location Beaufort, South Carolina Category Job Type **Description** **Front Desk Manager** **Job description** **Objective / Purpose / Summary:** This position is primarily responsible for welcoming guests as they arrive, coordinating their check-ins to assigned rooms and...

  • Night Auditor/Front Desk Clerk

    2 months ago

    Beaufort, United States Concord Hospitality Enterprises Company Full time

    As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring cal Night Auditor, Front Desk, Auditor, Clerk, Retail, Audit, Night

  • Night Auditor/Front Desk Clerk

    1 month ago

    Beaufort, United States Concord Hospitality Full time

    We are hiring a Night Auditor/Front Desk Clerk! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the...

  • Night Auditor/Front Desk Clerk

    4 weeks ago

    Beaufort, United States Concord Hospitality Full time

    We are hiring a Night Auditor/Front Desk Clerk! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the...

  • Night Auditor

    1 month ago

    Beaufort, United States Concord Hospitality Full time

    Description We are hiring a Night Auditor/Front Desk Clerk! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the...

  • Night Auditor

    1 month ago

    Beaufort, United States The Beaufort Hotel Full time

    DescriptionWe are hiring a Night Auditor/Front Desk Clerk!We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key...

  • Front Desk Agent

    4 weeks ago

    Beaufort, United States Marriott International Inc Full time

    Job Number 24087301 Job Category Rooms & Guest Services Operations Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by...