Implementation Consultant I

2 weeks ago


Boston, United States One Door Full time
Implementation Consultant (SaaS)

We are seeking a passionate and skilled Implementation Consultant who will be responsible for mid-market and enterprise-level software implementations. Additionally, this role will play a key part in the discovery and configuration design process, platform configuration, testing efforts, training and production rollout. This position requires the ability to learn and retain a deep understand of a SaaS-based retail merchandising application and leverage that knowledge to drive customers to successful outcomes.

As part of a growing team under the direction of the Implementation Team Manager, this role will have a high level of interaction within Professional Services, Product, and Support teams. This individual will maintain a knowledge base in line with product development and will provide input to a formalized methodology to support implementation and ongoing services.

RESPONSIBILITIES

  • Gain a level of product knowledge to become the trusted advisor and expert for Professional Services internally & externally.
  • Manage customer expectations on all business-level aspects of professional services engagements.
  • Advise customers on best practices for deploying a Saas-based retail platform.
  • Partner with customers to understand true business requirements as a basis for system configuration.
  • Lead small sized implementation projects independently.
  • Provide updates and thorough & detailed documentation.
  • Proactively contribute to internal process development and delivery methodologies to increase repeatability and efficiency.
  • Report project status to project management in line with internal guidelines.
QUALIFICATIONS
  • 2-4 years in a customer-facing consulting role within a SaaS professional services organization (software or agency)
  • Skilled at driving discovery and system configuration design conversations and ability to simplify & communicate to non-technical users.
  • Test script development, execution and reconciliation.
  • Proven track record of meeting or exceeding timelines and commitments
  • Exceptional problem solving, troubleshooting, and project management skills.
  • Understands basic integrations and database principals
  • Has worked within a retail-based software platform
  • Experienced with retail merchandising and/or customer retail operations
  • Has delivered within the framework of both agile and waterfall methodologies
  • Has built or contributed to user guides and internal services methodologies


  • Boston, Massachusetts, United States LinkSquares Full time

    LinkSquares is a fast-growing LegalTech software company, rated as one of "The Best Places to Work in 2023" by the Boston Business Journal and BuiltIn Boston. LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to...


  • Boston, United States The Ceres Group Full time

    The primary responsibility of the Senior Implementation Consultant is to provide extensive customer interface at all stages of a project facilitating a positive customer experience. The Senior Implementation Consultant works with the sales staff, the Project and/or services management and other delivery consultants, partners, and/or sub-contractors and is...


  • Greater Boston Area, United States eClinical Solutions Full time

    eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location...


  • Boston, United States Ceres Group Full time

    The Implementation Consultant will be responsible as a team member in the implementations for the Charles River Investment Management System (Charles River IMS). The IC must be comfortable dealing with many different types of individuals and situations throughout the implementation process. This particular implementation is with a global firm headquartered...


  • Boston, United States CERES Group Full time

    The Implementation Consultant will be responsible as a team member in the implementations for the Charles River Investment Management System (Charles River IMS). The IC must be comfortable dealing with many different types of individuals and situations throughout the implementation process. This particular implementation is with a global firm headquartered...


  • Boston, United States Stott and May Full time

    ERP Implementation Consultant Remote (U.S. Travel) Full Time Skills ERP, ERP Implementation, Consulting, Hands On, Software Implementation, Technical Project Management, Customer Engagement My client who is a leading ERP Software Solutions provider is currently looking to on board an experienced ERP Implementation consultant who will have ultimate...


  • Boston, United States APN Consulting Inc Full time

    APN Consulting has an immediate need for a direct client requirement: Job Title: Senior Workfront & Fusion Implementation Consultant Location: Remote / Boston Highly Desirable. Length of contract: 6 months About the Role We are seeking a highly skilled and experienced Senior Workfront & Fusion Implementation Technical Architect to join our...

  • FSG Consultant

    4 days ago


    Boston, United States Marsh & McLennan Companies Full time

    Company: Mercer Description: Mercer Investments provides investment advice and sophisticated implementation and asset management solutions and services to institutional clients such as pension schemes, insurance companies, endowments & foundations, and wealth managers. The business has experienced significant growth over recent years and with a strong...

  • FSG Consultant

    5 days ago


    Boston, United States Marsh & McLennan Companies Full time

    Company: Mercer Description: Mercer Investments provides investment advice and sophisticated implementation and asset management solutions and services to institutional clients such as pension schemes, insurance companies, endowments & foundations, and wealth managers. The business has experienced significant growth over recent years and with a strong...


  • Boston, United States Brigham and Women's Hospital Full time

    Job Description - Consultant/Senior Consultant and Project Manager, Strategy Implementation, 40 Hours, APSI (3287243) Consultant/Senior Consultant and Project Manager, Strategy Implementation, 40 Hours, APSI - ( 3287243 ) At Brigham Health, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Analytics,...


  • Boston, United States Brigham and Women's Hospital Full time

    General Summary At Brigham Health, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Analytics, Planning, Strategy and Improvement are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe...


  • Boston, United States Brigham & Women's Hospital(BWH) Full time

    At Brigham Health, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Analytics, Planning, Strategy and Improvement are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access...


  • Boston, United States Workable Full time

    Job DescriptionJob DescriptionWorkable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable,...


  • Boston, United States Aquinas Consulting Full time

    Job DescriptionJob DescriptionAquinas Consulting is currently looking for a HYBRID Technical Consultant (website redesign and redevelopment) for our high growth technology partner as they continue commercializing and scaling their insurtech platform. In this role, you will collaborate with stakeholders across the organization to articulate the marketing...

  • Field Consultant

    1 day ago


    Boston, MA, United States HarbourVest Partners, LLC Full time

    As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking. In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. We are committed to fostering an environment of inclusion that promotes mutual respect among...


  • Boston, United States Paperless Parts Full time

    Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical...


  • Boston, United States Anaqua Full time

    You'll love this job if you like to: Lead client requirements gathering and workflow mapping workshops. Advise clients on how best to use Connectivity, and how to streamline their business processes for maximum operational efficiency. Identify and agree on client-specific requirements and configure Connectivity to meet them. Scope and schedule system...


  • Boston, United States FundGuard Full time

    The Implementations Project Manager of financial service software has a diverse range of responsibilities, including defining project scope, creating detailed implementation plans with internal, client, and third-party resources, and ensuring successful, on-time project completion. They provide regular status updates through reports and meetings, lead...


  • Boston, United States Ramboll Group AS Full time

    This position is located in the Boston, Massachusetts area.Applicants must be currently authorized to work in the United States on a full-time basis. No sponsorship is available for this position.We invite you to bring your Environmental Consulting experience along with your strong leadership skills as you contribute to innovative and sustainable...


  • Boston, United States FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 10 - 15% Job Description Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and...