Customer Success Manager San Francisco April 8, 2024 4:15 AM

Found in: Jooble US O C2 - 1 week ago


San Francisco CA, United States Clerk Chat Full time

Clerk Chat’s mission is to make the businesses conversational. We are achieving this by building the leading messaging application, integrating AI where it matters and crafting our own telecom infrastructure. It’s big and bold and needs spirited adventurers to join our growing team.

We’ve built Clerk Chat organically to a profitable business over the last 2 years. We’re a team that believes in achieving your highest potential but not at the expense of work-life balance. That’s why we have mandated vacation time, healthy quarterly bonuses and creative freedom at the forefront. We’re Silicon Valley-based entrepreneurs that have sold companies, gone through HF0, build teams at Lucasfilms, Samsung, Netflix and DocuSign and Series B+ Startups.

Who you are:

You are a customer-centric individual with a passion for ensuring that clients have the best possible experience with Clerk Chat. You are empathetic, proactive, and have a knack for understanding customer needs. You are a problem-solver who can think on your feet and are committed to driving customer success and satisfaction.

What You Will Do:

Serve as the primary point of contact for our customers, ensuring their success with our product

Onboard new customers and provide training sessions to ensure they get the most out of our services

Monitor customer health, identify risk, and develop strategies to mitigate churn

Collaborate with product and support teams to resolve customer issues and provide feedback to improve the product

Develop and maintain strong relationships with customers, understanding their business needs and objectives

What You Will Need:

Strong empathy for customers and a passion for customer success

Excellent communication and interpersonal skills

Ability to manage multiple priorities and tasks in a dynamic environment

Experience in a customer-facing role, ideally in a SaaS or tech company

Problem-solving skills and the ability to think strategically

A team player mentality with a positive attitude and willingness to go the extra mile

To Apply:

In 3 sentences ONLY tell us why you are the perfect fit for this role

Share examples of how you've positively impacted customer success in your previous roles

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