Sr. E-Learning Specialist

2 weeks ago

New Haven, United States Yale New Haven Health Full time

Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Consults on, facilitates, and assesses educational initiatives to support senior leaders, their teams, subject matter experts, and sponsored project teams across the YNHHS. Designs and delivers solutions utilizing advanced instructional design grounded in adult learning principles and leveraging appropriate e-learning technologies. Facilitates course development and technological solutions to address business needs. Comfortable working with senior leaders, interdisciplinary teams, and clinical experts across the YNHHS continuum. Able to work effectively with all leadership teams utilizing independent judgement.

EEO/AA/Disability/Veteran

Responsibilities:

  • 1. Provide strategic and tactical input on development of educational objectives, outcome measurement utilizing the Kirkpatrick Model, and instructional design of highly sophisticated educational courses utilizing available technologies.
  • 2. Support the Director, eLearning Education for ongoing development and deployment of the educational technology strategy.
  • 3. With direction from the Director, eLearning Education, provide system-level support and work with Delivery Network senior leaders/sponsored teams in educational planning and course development.
  • 4. Provide consultation and project management to System councils/teams impacting effectiveness of educational initiatives and identifying opportunities for process improvements.
  • 5. Exercise judgement in coordinating and managing relationships with external content developers.
  • 6. Identify opportunities for process improvements to meet and exceed stakeholders' expected outcomes.
  • 7. Synthesize desired learning outcomes, objectives, content, target audience, content design, and use of multimedia assets to produce effective and engaging educational experiences.
  • 8. Lead internal/external team projects and provide guidance to Learning and Development Consultants on instructional design for program development..
  • 9. Independently partner with senior leaders to assess, design, develop and deliver clinical and non-clinical educational solutions to transform staff behavior, competencies, and attitudes to achieve initiatives across YNHHS.
  • 10. Combine research, best practices, and experience to understand the educational needs of target audiences and the business systems these audiences interact with.
  • 11. Provide developmental insights, mentoring, and consulting to internal and external team members with intent to strengthen and develop Knowledge, Skills and Ability (KSAs).
  • 12. Build, maintain and share knowledge about the tools and resources available for colleagues to use as they increase their own skills to better design and develop educational content and assets. Demonstrate an ability to transfer knowledge in support of team development.
  • 13. Coordinate quality assurance and testing processes ensuring optimal course functionality and compatibility with the learning management system.
  • 14. Undertake efforts to assess and measure the effectiveness of learning initiatives and ROI.
  • 15. Lead educational efforts in support of system-wide quality and safety measures, service-line planning, patient-centered initiatives, and ongoing staff and leadership development.
  • 16. Consult with system-wide leadership to ensure appropriate use of resources to meet identified learning needs and goals.
  • 17. Represent the Institute for Excellence in system-wide projects and programs exhibiting leadership and/or consultative presence in identifying educational solutions and interventions.
  • 18. Undertake individual educational projects working with cabinet members and other senior leaders to drive strategy and build relationships at every level of Yale New Haven Health System.
  • 19. Guide and support the advancement of innovative educational technologies within YNHHS.


Qualifications:

EDUCATION

BA/BS required, MA or MS Degree preferred.

EXPERIENCE

Minimum of 10+ years of demonstrated experience in e-learning technologies and custom content development. Extensive instructional design using ADDIE, adult learning theory, and educational technology experience, demonstrating strong consulting and project management skills. Extensive experience both in developing and leading e-learning education programs and other learning initiatives. Demonstrated comfort and ability working with thought leaders and clinical experts having national or international reputations. Established efforts to develop a culture that embraces and leverages a model of life-long learning and advancement. Demonstrated experience in developing and supporting others utilizing cutting-edge technology, instructional design, programming, project management, and leadership abilities.

LICENSURE

N/A

SPECIAL SKILLS

KNOWLEDGE:
Knowledge of how organizations function and work with leaders across the Health System at all levels to accomplish goals set by working within the culture
Understand the diversity of customer needs in order to exceed expectations
Understand competency and development frameworks
Broad understanding of adult learning principles and educational design.

SKILL:
Provide consultative and project management skills
Manage multiple projects/tasks concurrently while maintaining a service-oriented focus
Effective communication skills with strong relationship management
Expert ability using asynchronous and synchronous online course development applications, video and audio editing tools, and other high fidelity educational technologies
Communicate and interact effectively to encourage collaboration when problem solving and planning
Analytical ability to gather and summarize data reports
Confident to speak one's mind with respect and candor

ABILITIES:
Capacity to work under increasing levels of ambiguity and adjust to changing direction
Possess executive presence, diplomacy and the ability to engage with senior leaders
Strategic ability to see beyond the present and drive process implementation
Ability to meet deadlines with a high degree of accuracy and diplomacy
Confidence and composure with senior leaders and clinical providers
Accountable for results; collaborative in approach to reach goals
Ability to transfer knowledge to advance the team goals and objectives
Motivated self-starter with system perspective
Ability to respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Promotes an environment of learning and development with the IFE and throughout YNHHS
Ability to adjust in an ever-changing, highly diverse environment
Inclusive in thinking and responsive to feedback

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