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Customer Service Specialist

3 months ago


Fultondale, United States T.Ray & Associates Full time
Description

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you

We offer:
  • Hybrid Work: Enjoy the flexibility of working from home while also being apart of our dynamic team.
  • Hands-On Training: Receive comprehensive training to excel in your role.
  • Exotic International Trips: All-expenses-paid travel opportunities to stunning destinations.
  • Same-Day Advance Opportunities: Access your earnings when you need them.
  • Cash Bonuses: Rewarding your hard work and dedication.
  • Positive Work Environment: Join a supportive team dedicated to your success.


Responsibilities

•Make warm calls to interested customers
•Deliver excellent service: Ensure customer satisfaction and retention
•Manage accounts: Build and maintain customer relationships for ongoing business
•Keep track of customer accounts and make updates with new account information as necessary
•Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
•Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
•Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

Qualifications

•One year or more of customer service and sales experience (recommended)
•Excellent Listening and Communication Skills
•Laptop and/or iPad
•High-Speed Internet
•Quiet Work Space
•Must possess exemplary interpersonal skills, communication skills, and active listening skills