Customer Service Rep

4 weeks ago

Fremont, United States The Oilgear Company Full time

** Customer Service Rep**

**Job Category****:** Operations Support **Requisition Number****:** CUSTO01128 Showing 1 location **Job Details**

**Description**

**ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to):**

* Receives and responds to all customer inquiries. Analyzes requests and resolves customer concerns while maintaining the best possible service/solutions.

* Answer incoming customer calls concerning order status, inventory availability, pricing, quotes, shipping, etc.

* Authorizing merchandise returns and credits as well as preparing the related paperwork.

* Supports the needs of Production and Sales Managers.

* Possesses very good knowledge of product line/brand, prices, delivery time and promotions.

* Updates orders and post changes in partial shipments, price differences, etc.

* Prepares written or verbal quotes for pricing, shipping costs, lead times, etc.

* Answer and transfer phone calls.

* Receives and handles phone and e-mail requests for purchase orders, order changes, adjustments, etc.

* Partners with the credit department to resolve disputed credit items.

* Provides timely feedback to the company regarding service failures or customer concerns.

* Partners with the sales team to meet customer service expectations.

* Resolves client complaints and solves problems in a timely manner.

* Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

* Uses the company database to retrieve pertinent information required by the customer.

* Notes all telephone/email correspondence in the database.

* Always maintains the confidentiality of proprietary customer and Company designs, materials, methods, processes, costs, and other critical information.

* At all times, conducts Oilgear business in an ethical, proper, and safe manner.

**INTERPERSONAL REQUIREMENTS**

* Ability to think strategically and logically.

* Creative with strong problem solving and decision-making ability.

* Excellent decision-making skills and pro-active in identifying and aggressively pursuing solutions to problems.

* Strong, confident, and capable communicator.

* Strong analytical and organizational skills and the ability to handle multiple projects effectively.

* Demonstrates a proven effectiveness to work as a team player.

* Results orientated.

* Ability to multi-task in high stress situations.

**EDUCATION & EXPERIENCE REQUIREMENTS**

* High school diploma or GED

* Two years Customer Service experience

* Computer proficiency (Microsoft Office, etc.)

* Telephone and email etiquette skills

* Basic hydraulic knowledge (preferred)

**WORKING CONDITIONS**

* Work is typically performed in an office work environment.

* Physical effort is minimal, however may be required in certain situations.

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

High School or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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