ServiceNow Lead Solutions Architect

2 weeks ago

St Petersburg, United States Raymond James Financial Services Full time

Job Description - ServiceNow Lead Solutions Architect (2401479) Job Description ServiceNow Lead Solutions Architect

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2401479 Description Note:

This position will follow our hybrid work model, we expect the selected candidate to be in the office 8 days per month at our St. Petersburg FL corporate office. Job Summary: The ServiceNow Platform & Solutions Architect takes a lead role in building detailed architecture blueprints and roadmaps to enable solving business problems of highest priority and complexity across the business groups. Provides comprehensive solutions to complex issues and problems. Defines, oversees, and maintains architectural integrity of the overall technology solution of a project, product, or system. Essential Duties and Responsibilities: • Engage as the subject matter expert, ServiceNow Platform & Solutions Architect and set technical direction, leading the development team to implement solutions including configuring ServiceNow, developing customizations and integrations. • Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented and proposed solution is scalable. • Builds conceptual architecture design for process and deployment architectural views. • Focuses on integration and interfacing with all architecturally defined layers. • Reviews application and project high-level architectural design to assess impact to overall solution architecture. • Designs solutions within defined architectural standards, principles and guidelines. • Works with the business to ensure thorough requirements to meet the business needs. • Design and develop solutions needed to meet these business requirements. • Provides breadth and depth of knowledge in areas involving infrastructure and operational interfacing across applications; does “deep dive” on technical issues. • Works to make sure software engineering processes address infrastructure and interfacing concerns and requirements. • Understands, advocates, and augments the principles of information technology strategies. • Designs and participates in the governance activities associated with ensuring compliance with the enterprise technical and/or solutions architecture. • Consults with application development projects to fit systems to the enterprise technical and/or solution architecture and identifies when it is necessary to modify the application to accommodate new technology and/or solution and application trends or vice versa. • Performs other duties and responsibilities as assigned. Qualifications Knowledge, Skills, and Abilities: Knowledge of the following recommended: • ServiceNow IT Modules (ITSM, ITOM, ITBM, GRC, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics). • Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model. • All components of the solution architecture and process. • Basic financial models and budgeting. • Basic graphical modeling approaches, tools and model repositories. Skill in: Ability to: • Promote the benefits of change and developing systems and/or procedures to effectively implement change. • Apply technical and analytical leadership. • Understand the organization’s working structure, politics, mission, and strategies. • Work well with all levels of management and associates. • Use effective communication and interpersonal skills to convince others to accept ideas or goals (with or without the formal authority of a higher position.) • Establish and maintain a high level of customer trust and confidence in the team’s knowledge of and concern for the customer requirements. • See the “big picture” and be future-oriented. Able to anticipate future trends and consequences accurately. • Translate business needs into requirements for technical alternatives. • Apply multiple information technology solutions to business problems. • Estimate financial impact of the technical and/or solution architecture alternatives. • Learn and apply new information, skills, and processes, quickly. Education/Previous Experience: • Bachelor’s Degree in computer science, systems analysis, or a related study a minimum of five (5) years of relevant experience OR any equivalent combination of education, experience and training as approved by Human Resources. • Ideally five (5) + years working on the ServiceNow platform or eight (8) + years of Industry experience. • Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) Licenses/Certifications: • ServiceNow Certified System Administrator (CSA) is a plus. Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Raymond James & Associates, Inc., member / , and Raymond James Financial Services, Inc., member / , are subsidiaries of Raymond James Financial, Inc.New York Stock Exchange SIPC FINRA SIPC Raymond James and Raymond James Financial are registered trademarks of Raymond James Financial, Inc.

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