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Hotel Front Desk Manager

2 months ago

Miami, United States Vensure Employer Solutions Full time

We are seeking for an experience Front Office Manager Responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.

Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers.
  • Performs Department training related activities.
  • Directs, implements, and maintains a service and management philosophy which serves as a guide to respective team members.
  • Investigation of breeches in security and/or violations of safety protocols to determine most probable cause and possible solution(s). To ensure the safety and security of guests and employees

Among other responsibilities that are included as a Front desk Manager

Qualifications:

  • High school graduate or equivalent vocational training certificate, some college.
  • Previous experience in cashiering.
  • Minimum two years experience as a Front Desk Agent, preferably a 3–4-star style resort.
  • Minimum two years previous Security supervisory experience in a 3–4-star style resort.
  • Fluency in English both verbal and non-verbal.
  • Familiarity with yield management and cost controls.
  • Desirable Fluency in a second language, CPR certification, previous supervisory experience