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Hotel Front Desk Manager
2 months ago
We are seeking for an experience Front Office Manager Responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.
Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers.
- Performs Department training related activities.
- Directs, implements, and maintains a service and management philosophy which serves as a guide to respective team members.
- Investigation of breeches in security and/or violations of safety protocols to determine most probable cause and possible solution(s). To ensure the safety and security of guests and employees
Among other responsibilities that are included as a Front desk Manager
Qualifications:
- High school graduate or equivalent vocational training certificate, some college.
- Previous experience in cashiering.
- Minimum two years experience as a Front Desk Agent, preferably a 3–4-star style resort.
- Minimum two years previous Security supervisory experience in a 3–4-star style resort.
- Fluency in English both verbal and non-verbal.
- Familiarity with yield management and cost controls.
- Desirable Fluency in a second language, CPR certification, previous supervisory experience