Customer support professional

3 days ago

Hauppauge, United States Randstad Full time

Our manufacturing company is seeking a dynamic customer service representative. In this pivotal role, you'll oversee customer accounts, address inquiries, and document interactions, all while delivering outstanding service via phone and email. We're seeking a proactive individual who excels in a dynamic environment and is ready to make a difference in customer satisfaction and support.

salary: $24 - $28 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

  • Handle a high volume of inbound and outbound phone calls, addressing customer inquiries, troubleshooting issues, and resolving concerns.
  • Manage customer accounts by processing orders, providing updates, and maintaining accurate records.
  • Document all customer interactions, service requests, and resolutions in the company's system.
  • Collaborate with the repair and distribution teams to ensure timely and efficient service delivery.
  • Identify and escalate any issues requiring additional support or resolution.
  • Work efficiently in a small office with a quiet, focused environment, alongside other team members in cubicles.
  • Assist in coordinating logistics with the warehouse team for accurate and timely product distribution.


Skills Telephone Etiquette Customer support Empathy Active Listening Follow-up Typing Skills Office Support
Qualifications Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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