Host
1 month ago
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.
What we offer:
- Free daily meal and salad bar
- Free parking
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
Rate: $19.50/hour
SUMMARY
Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons. Promotes and follows LJBTC, Inc's Signature Service standards and requirements ensuring lasting impressions of exemplary service resulting in supremely satisfied and loyal members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Schedules dining reservations and arranges parties or special services for diners following set procedures.
- Arranges parties or special services for meals following the setup procedures.
- Greets guests in a friendly and courteous manner, escorts them to tables, and provides menus.
- Promptly answers all incoming calls and accurately handles reservations and message taking.
- Assigns work stations and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
- Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
- Delegates responsibility with follow-up to maintain the highest standard of cleanliness.
- Investigates and resolves food quality and service complaints.
- Inspects "side work" (preparation and closing work) assignments to assure tasks are completed.
- Assigns work to bar staff and expedites food orders.
- Collects and processes payments from customers.
- Totals receipts at the end of shift and collects server transactions. Verifies sales and clears cash register.
- Responsible for opening/closing procedures of Dining Room.
- Other duties may be assigned.
OUTCOME
The host(ess) creates the first impression on the phone or in person. It is a position that is essential to the efficient and smooth operation of the dining room to ensure that customers have a positive dining experience and to ensure that employees have appropriate supervisory guidance.
SUPERVISORY RESPONSIBILITIES
Assists in supervision in the restaurant dining area. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and solving problems.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Previous experience at a restaurant preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization. Must have the ability to communicate effectively in English.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic math.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have and maintain current Food Handlers Card.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for extended periods of time and talk, see or hear. The employee frequently is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must constantly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
WORKING CONDITIONS
ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, burns from hot equipment and lacerations from sharp objects. The noise level in the work environment is usually moderate to loud. The pace is generally moderate and may be quite fast.
Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.
The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.
INTERACTION
Employees in this position have daily interaction with managers, supervisors, service and kitchen personnel, as well as customers. Employees also regularly interact with other department personnel. This position requires the ability to effectively communicate with and interact with these and other designated internal or external customers.
SCHEDULING
This company operates seven days a week, 24 hours a day. Shifts will generally be rotated, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.
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