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Customer Service Associate
2 months ago
Company Overview As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Job Title: Customer Service Associate Location: Orlando, FL Shifts: 8am-5pm Mon-Fri, 3pm-12am Mon-Fri Job Summary The Customer Service Agent 2 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents. Essential Functions Answer incoming calls and provide excellent customer service to all callers Monitor and respond to customer inquiries received through email Make outgoing calls to follow-up on shipment status, resolve issues and update customers Track, trace, enter and update shipments Assist and support Pilot stations and cartage agents Master outside customer applications Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention Perform other duties as assigned Skills/Competencies Excellent oral and written communication and problem-solving skills Technological aptitude using the internet and online tools High energy with the ability to multitask Excellent organizational skills with emphasis on detail Education High School or better Experience 2 years customer service experience Physical Requirements This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times. Company Benefits Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more Pay Range $17-$20 per hour The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. You must be authorized to work for any employer in the U.S. Diversity and Inclusion Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. #J-18808-Ljbffr
