Member Services Rep

1 week ago

Tampa, United States Liberty Dental Full time
Job Details

Job Location
Tampa - Tampa, FL

Remote Type
Fully Remote

Position Type
Full Time

Job Shift
Day

Description

Join the LIBERTY Dental Plan Team, Where Every Smile Counts

LIBERTY Dental Plan is hiring Member Services Representatives to serve as the front line in assisting our members.

Position is open to Remote work, must be located in the state of Florida, Ohio or West Virginia.

Bilingual in English and Spanish is highly preferred.

JOB SUMMARY

This position expected to provide excellent customer service to all incoming/outgoing callers and answer and document inquiries related to dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests and other miscellaneous inquiries.

As a Customer Services Rep, you'll be responsible for...
  • Answering 80+ calls per day.
  • Reviewing and responding to all email communications no later than 24 hours from receipt.
  • Conducting outbound calls and/or campaigns when directed.
  • Thoroughly documenting all customer transactions in host system.
  • Maintaining a quality score of 96.5% or greater.
  • Adhering to scheduled shifts to ensure optimal phone coverage.
  • Safeguard and secure all PHI from misuse in strict accordance with LIBERTYs Information Security Policies and Procedures.
  • Follow safety guidelines outlined by LIBERTY Dental Plans Illness and Injury Prevention Program.
MINIMUM REQUIREMENTS
  • Minimum High School diploma or equivalent
  • Minimum 2 years' experience in customer service, call center or healthcare; prior healthcare or dental experience highly preferred
  • Excellent listening skills to appropriately handle calls
  • Excellent verbal and written communication skills in the English language
  • Outstanding customer service skills
  • Knowledge of dental terminology and practices
  • Working knowledge of Microsoft Office (Excel, Outlook, and Word)
  • Minimum typing speed of 40 WPM
  • Bilingual in English and Spanish or Russian a plus
To ensure Remote associates' ability to work effectively, the self-provided internet service of Remote associates must meet the following criteria:
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
  • LIBERTY will provide Remote associates with telephone and computer equipment appropriate to meet the business requirements for their position/job.
  • A dedicated space conducive to learning and keeping protected health information (PHI / HIPAA) of our members confidential.
  • Your designated work location must be located away from other household distractions, including but not limited to ensuring that alternate caregiving arrangements are made for dependents or other members in the household.
LOCATION

Must be located in the state of Florida. Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

WHAT LIBERTY OFFERS

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That's why LIBERTY offers competitive and attractive benefit packages for their employees. We strive to care for employees in positive ways that promotes wellness and productive employees.

Our first-class benefit package supports our employees and their dependents with:
  • Competitive pay structure and saving options that help you reach your financial goals.
  • Excellent 401k retirement benefits available which includes employer match and ability to save via a Roth IRA, plus immediate vesting during Safe Harbor period and professional financial advice through Financial Engines
  • Medical insurance offered with low-cost premium for employee only coverage and LIBERTY subsidizes 50% of dependent coverage for eligible enrolled dependents.
  • 100% employer paid dental coverage for employees and eligible dependents.
  • 100% employer paid vision coverage for employee only coverage, low-cost premium for dependents
  • Company paid basic life and AD&D coverage; options to elect additional supplemental coverage.
  • Long Term Disability coverage
  • Expansive wellness program including companywide Get Active challenges and Burn-A-Long with option for gym discounts.
  • Employee Assistance Program
  • Generous vacation and sick leave with the ability to roll time over.
  • 10 paid company holidays
  • Tuition Reimbursement
  • Remote or Hybrid options for various positions
  • And so much more...


COMPENSATION

In the spirit of pay transparency, we are excited to share the base salary for this position is $16.00 - $21.00 hourly, exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

LIBERTY Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. LIBERTY will leverage diverse perspectives in building high performance teams and organizational culture.

LIBERTY Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications:

LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.

  • Customer Service Rep

    1 day ago

    Tampa, United States eQHealth Solutions Full time

    ** Customer Service Rep** **Job Category****:** Customer Support **Requisition Number****:** CUSTO01522 Showing 1 location **Job Details** **Description** * Provides courteous and prompt service to all internal and external customers. * Research provider questions regarding status of reviews/authorizations * Prioritizes and addresses requests in a...

  • Customer Service Rep

    4 days ago

    Tampa, United States eQHealth Solutions Full time

    ** Customer Service Rep - Tampa FL** **Job Category****:** Customer Support **Requisition Number****:** CUSTO001558 Showing 1 location **Job Details** **Description** * Provides courteous and prompt service to all internal and external customers. * Research provider questions regarding status of reviews/authorizations * Prioritizes and addresses requests in...

  • Customer Service Rep

    1 week ago

    Tampa, United States eQHealth Solutions Full time

    ** Customer Service Rep - Tampa FL: Bi-Lingual preferred** **Job Category****:** Customer Support **Requisition Number****:** CUSTO001558 Showing 1 location **Job Details** **Description** * Provides courteous and prompt service to all internal and external customers. * Research provider questions regarding status of reviews/authorizations * Prioritizes and...

  • Licensed Customer Service Rep

    3 weeks ago

    Tampa, United States Ric Cave Allstate Agency Full time

    Job DescriptionJob DescriptionJoin Ric Cave Allstate Agency, a dynamic customer service-focused team committed to excellence and client satisfaction. Located in the vibrant city of Tampa, Florida, we take pride in our local roots and personalized approach to serving our community.At Ric Cave Allstate Agency, we believe in creating meaningful connections and...

  • Customer Service Agents

    1 week ago

    Tampa, United States RemX Full time

    RemX is seeking Customer Service Reps for On-Site roles in Knoxville, TN. This is an inbound call center/customer service environment where you will be dealing with members regarding their benefits. Position Title: Customer Service Agent Location: Onsite - Knoxville, TN Pay: 17.00 Hours: M-F 8am-5pm Job type: Full Time/Contract Key Responsibilities:...

  • Member Service Representative

    1 week ago

    Tampa, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Guest Service Rep

    6 days ago

    Tampa, United States Nothing Bundt Cakes Full time

    **GSR** At **Nothing Bundt Cakes**, the **Guest Services Representative **sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You will even get to help with...

  • Collections - Member Care Advocate

    1 day ago

    Tampa, United States Trax Credit Union Full time

    Job DescriptionJob DescriptionTrax Credit Union is currently seeking a dedicated Member Care Advocate to join our dynamic team. In this critical role, you'll leverage your expertise to analyze member payment records and their relationship with our Credit Union. Your key goal will be to devise effective strategies for resolving delinquencies.As an ideal...

  • Patient Services Representative

    4 days ago

    Tampa, United States Bluestone Physician Services Full time

    Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses...

  • Event Staff Member

    Found in: Talent US C2 - 1 week ago

    Tampa, United States EXP Full time

    At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world’s most complex challenges. Here, you join a team that leverages differences,...

  • Event Staff Member

    1 week ago

    Tampa, United States EXP Full time

    Job Description At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences,...

  • Patient Services Representative

    6 days ago

    Tampa, United States Bluestone Physician Services Full time

    Job DescriptionJob DescriptionBluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care...

  • Call Center Representative

    1 week ago

    Tampa, United States Luxury Bath Technologies Full time

    *** ATTENTION: APPOINTMENT SETTERS *** We are Luxury Bath of Central Florida, a company that has been serving the area for 30+ years! Due to our major success, we need NEW team members!!! This is a Full-Time position with flexible hours AND benefits! + Base pay+ commission + Bonuses + Cash SPIFFS + NO COLD CALLS! + Top Reps make $19-$24 hourly + Paid on the...

  • Family Support Services Specialist

    4 days ago

    Tampa, United States Lutheran Services Florida Full time

    **Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant**. LSF is looking for talented **Family Support Services Specialists** who want to make an impact in the lives of children and families. **Purpose & Impact**: The purpose of the Family Support Services Specialist is to provide...

  • Customer Care Coordinator>

    1 day ago

    Tampa, United States Coleman Worldwide Moving Full time

    Coleman Worldwide Moving - JobID: R9687 [Customer Service Rep] As a Customer Care Coordinator with Coleman, you'll: Monitor email for new shipment offerings; Collect pre-move surveys as well as weights and pre-approvals and update company software and the carrier; Track shipments estimated time of arrival and delivery information and monitor clearing email...

  • Client Service Manager

    Found in: beBee jobs US - 3 weeks ago

    Tampa, Florida, United States Arthur J Gallagher Risk Management Services, Inc Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Call Center

    4 days ago

    Tampa, United States TEEMA Full time

    Job DescriptionJob DescriptionHiring Remote CSR - Customer Service Representatives for a position. You MUST reside in Florida ONLY for this position. This will require only the most professional candidates. Please review the details below and only apply if you can commit to these things. If you meet your metrics you can be converted from temporary to...

  • Client Service Manager

    Found in: beBee S US - 2 weeks ago

    Tampa, United States Arthur J Gallagher Risk Management Services, Inc Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Family Support Services Specialist

    5 days ago

    Tampa, United States Lutheran Services Florida Full time

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.  LSF is looking for talented Family Support Services Specialists who want to make an impact in the lives of children and families. Purpose & Impact: The purpose of the Family Support Services Specialist is to provide assistance and...

  • Licensed Insurance Rep

    3 weeks ago

    Tampa, United States NYL-Jian Guan Full time

    Job DescriptionJob DescriptionInsurance and Financial Service ProfessionalWe are searching for a qualified Insurance Adviser to join our team in Tampa, FL, US. The perfect applicant should have a solid track record of providing financial advice to clients. This individual should have admirable communication, customer service, and organizational skills. They...