Restaurant Shift Leader

2 months ago

Minneapolis, United States Roti Full time

The Shift Leader ensures proper shift flow without the direct interaction of the General Manager. The Shift Leader to be the second in command after management and is considered a back-up manager in case of emergency. The Shift Leader supervises the shift from start to finish, ensuring that the team is upholding Roti's high hospitality service and operational standards. The Shift Leader has a solid understanding of the staff's strengths and weaknesses and is capable of establishing solid working relationships with the teammates. The Shift Leader is the leader of the staff and acts as the connection between the co-workers and management.

Our Values:

  • Live the Vibe:Our vibe is our super power We strive to make every interaction memorable by infusing each service moment with energy and positivity. We believe in the power of ambiance; our commitment to creating a great mood accompanies our dedication to serving great food.
  • Do the Right Thing: Integrity is doing the right thing even when no one is watching. We believe in transparent communication, where feedback is delivered honestly and constructively. We're mindful of our environmental impact, consistently seeking ways to minimize it through responsible practices.
  • Stronger, Together: We find strength in unity, celebrating every team success as a collective achievement. Leadership isn't about authority; it's about knowing when to guide and when to follow. If you want to go fast, go alone. If you want to go far, go together.
  • Crave Better: Our hunger for improvement is insatiable- we constantly lean into our own challenges and opportunities. Consistency is critical for our excellence as we ensure processes are standardized across all locations, driving quality & efficiency in our operations.
The Essentials:
  • Establishes R?ti standards and expectations with team members and always leads by example.
  • Confident and assertively engage the team by delegating tasks and follows up with team members to ensure proper execution
  • Effectively open and close the restaurant at least twice per week.
  • Hands-on assistance in training and development of new and existing employees.
  • Enthusiastic and motivated individuals with a team oriented attitude. This person will be able to maintain a positive VIBE so our guests have an amazing experience as soon as they walk into our doors
  • A builder & doer: You're excited to help us improve the company and the industry. You work hard, get results, and start again. You are a Roti Ambassador inside and outside of the restaurant
  • Understands that everyone's success is elevated by the success of those around them and creates a culture where people act according to R?ti's purpose, mission, and values.
  • Ability to develop positive working relationships with all Team Members Remains highly visible daily, managing and supporting all members of the team.
  • Learn and serve our delicious food, with amazing people, to create an incredible experience for our dine in, digital, and catering guests. Always looking for ways to delight and make our guest's day.
  • Effectively handle customer issues - treat our customers how you'd want to be treated
  • Food RulesEnsuring that we are always serving the fresh and flavorful food that is made with care.
  • Maintain restaurant cleanliness in accordance with company standards.
  • Assures sanitation standards are maintained in accordance with State Food Safety, OSHA, local health regulations. Additionally, ensures restaurant equipment is properly maintained and safely operated.
  • Ensures compliance with Health, Fire, Labor Department and local municipalities.
  • Any other tasks as assigned.
Here's who we're looking for:
  • Must be confident and assertive in order to effectively demonstrate leadership skills and communicate responsibilities to the rest of the team.
  • Attention to detail in a fast-paced environment
  • Strong organizational, administrative, and leadership skills
  • Passionate about the company so that work is fun and the team is inspired
  • Strong knowledge of menu, recipes, and ingredients
  • Able to anticipate and solve problems.
  • Manager State Food Safety and Allergen certified Food Safety is a priority at Roti.
  • Certified on every station and be able to train other team members.
  • Someone who has a knack for service - VIBE is in our DNA
  • Ability to work in a fast-paced environment and ensure the growth of Roti as a company.
  • Must have a positive attitude and ethics that support Roti's values and culture
  • Must have excellent hospitality & communication skills.
  • Previous restaurant management experience is preferred.
  • Able to anticipate and solve problems.
  • Experience with cash handling safety procedures and closing, is a plus.
  • Ability to stand/walk for an entire shift (up to 35.0 hours / week) . Our Team Members are constantly moving to ensure quality customer service for all our guests.
  • Must be able to bend and reach overhead often, possess dexterity to handle cooking equipment, and work in kitchen temperatures ranging from hot to cold.
  • Must be able to squat, lift, and push up to 50 lbs.
The Perks:
  • Competitive compensation plus tips
  • A positive work environment with an invested team.
  • We offer PTO, sick time, and parental leave*.
  • Medical, Dental, and Vision insurance, plus, Flexible Spending /Dependent Care Accounts (measuring period applies).
  • Pre-tax Transit/ Parking and Pet Insurance benefits offered year round
  • Employer- paid Short Term Disability
  • Plan for your retirement - 401(k) available
  • R?ti meal - complimentary during your shift and 20% off when visiting a restaurant with friends and family. Plus, 10% off catering
  • A career path with Roti - opportunities for development and advancement as we grow
  • Employee Discount Program (Tickets At Work).


To make spectacular food, we need spectacular people. People with upbeat attitudes, unstoppable drive, and a commitment to quality. That kind of person deserves more than just a job. They deserve to be part of the RoTeam.

Roti Restaurants is an Equal Opportunity Employer and welcomes all qualified applicants. We participate in E-Verify.

Pay range: $16- $19 , based on experience.

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