Customer Success Manager

2 weeks ago

Salt Lake City, United States Getrewardzar Full time

Customer Success Manager - Tech - Webflow Ecommerce Website Template

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Cache Valley, Utah

Full Time

Customer Success Manager

At Rewardzar, we're dedicated to transforming the tenant experience in the proptech industry. Our platform empowers property owners and managers to create rewarding interactions with their tenants. We're seeking a passionate Customer Success Manager to join our team and ensure our clients achieve maximum value from our platform. As a Customer Success Manager at Rewardzar, you'll play a pivotal role in building and maintaining strong relationships with our clients. You'll serve as their trusted advisor, providing guidance and support to help them achieve their goals and drive tenant satisfaction. About this position

Key Responsibilities:

Onboard new clients, ensuring a smooth transition onto the Rewardzar platform. Conduct training sessions to educate clients on platform features and best practices. Collaborate with clients to develop customized strategies for tenant engagement and loyalty. Monitor client accounts and proactively identify opportunities for optimization and growth. Act as the main point of contact for client inquiries, providing timely and effective resolutions. Gather client feedback and communicate insights to internal teams for product enhancements. Track and report on key customer success metrics and KPIs. Requirements:

Bachelor’s degree in Business, Marketing, or a related field. Additional certifications in customer success or account management are a plus. 2 years of experience in customer success, account management, or a related role. Strong communication and interpersonal skills, with a customer-centric approach. Ability to understand and articulate technical concepts related to the Rewardzar platform. Proven track record of driving customer satisfaction and retention. Preferred Qualifications:

Experience in the tech, ecommerce, and/or loyalty/rewards industry. Familiarity with customer success platforms and CRM systems. We currently use Pipedrive CRM and Customer Success. Benefits:

Competitive salary and performance-based incentives. Comprehensive health, dental, and vision plans. Opportunities for professional development and career advancement. How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and approach to customer success to hi@rewardzare.com Please include "Customer Success Manager Application" in the subject line. Rewardzar is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Apply for this position

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