Program Manager

4 weeks ago

San Francisco, United States Foundation Direct LLC Full time

Job Type

Full-time

Description

The Program Manager for OEM/Enterprise Accounts serves as the connective tissue between OEM contacts and the Foundation Direct teams that manage the Dealer business. You will help drive strategic conversations with the OEMs and connect OEM priorities to account-level executions. You will ensure all stakeholders are aligned and tracking towards established business goals both internally and externally, and work to identify opportunities to optimize overall success of the program over time.

The Program Manager is the face of our OEM Programs at Foundation Direct and will be tasked with developing our most impactful relationships externally while simultaneously leading our strategy internally. You will act as the intermediary across internal sales, onboarding, and digital teams (RPM/AT) on Key OEM/Enterprise initiatives collaborating to develop scaled sales and education opportunities. The Program Manager will lead the organization, management, and performance tracking of assigned OEMs/Enterprise accounts. You will also coordinate closely with the Performance Marketing Manager to ensure performance across OEM/Enterprise accounts is performing above benchmark and they will collaborate with the Data Team on all regular reporting and dashboard needs. Lastly, you will ensure our programs are set up for operational success by partnering with our internal Strategy & Operations team on any technical integrations and opportunities.

The Program Manager will be a highly communicative, organized, detail-oriented individual and will be able to navigate ambiguity in a growing and constantly evolving organization. You will also be responsible for fostering relationships with current OEMs/Enterprise stakeholders (Corporate & Regional), third party program managers through regular meetings, in-person visits and consistent communication. You will be dedicated to documenting and maintaining progress in Salesforce, internal drives, and regular business reporting.

This is a full-time, salaried, remote position. Employee must reside in the Continental U.S., eastern or central time zones preferred, but all are welcome to apply.

Responsibilities:

  • Manage OEM/Enterprise programs with client satisfaction and align with company Growth and Retention goals and initiatives as provided by the Leadership team
  • Establish and foster OEM/Enterprise relationships at Corporate and within regions
  • Serve as the primary Point of Contact for OEM/Auto Group stakeholders on designated programs
  • Become the Resident Expert on assigned OEMs/Enterprise Partnerships (Enrollment tracking, CoOp, pricing, ad guidelines, etc.) and partner with Sales, Onboarding, Client Services, Performance, and the Ops/Data teams on Key OEM/Enterprise initiatives
  • Partner with the OEM Account Manager to develop and maintain an internal program help center that includes program communication docs detailing program guidelines, billing/reporting needs, and asset locations, etc., for all internal stakeholders
  • Attend regular internal meetings to disseminate current program priorities and activities across key internal stakeholders
  • Partner with Leadership on quarterly business planning to align stakeholders on program success metrics and enrollment goals
  • Project Manage the development of regular quarterly business reporting where applicable across OEM/Enterprise relationships (OEM Account Manager, Data Team, and Performance)
  • Seek to oversee program enrollment tracking and coordinate with accounting on any client billing escalation
  • Partner with the Performance Marketing Manager to ensure Foundation Direct is a leader in each OEM program's performance reviews
  • Identify growth opportunities with Leadership and Sales to expand Foundation Direct impacts across programs (i.e., Business Intelligence, Special Projects, etc.)
  • Represent Foundation Direct in-market and at key Regional and National meetings/events as requested (Monthly/Quarterly)
  • Problem solves to course correct where needed
Requirements
  • Bachelor's degree, Marketing, Communications, Business Administration of related field
  • A minimum of 3+ years of automotive professional experience, a must
  • A minimum of 3+ years' Digital Advertising experience, a must
  • Automotive Agency, Automotive In-House Marketing and/or Automotive Customer Success experience, a must
  • Must be highly communicative, organized, detail-oriented individual
  • Possess the ability to navigate ambiguity in a growing and constantly evolving organization
  • Proficient in Google Sheets, Slides and Docs
  • Ability to perform as part of a larger team and work independently to schedule and prioritize your work
  • Possess current awareness of functional and industry best practices with an eye toward continuous improvement
  • Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner

Compensation

Competitive compensation commensurate with experience. Company benefits offerings include medical, dental, vision, 401(k) matching, wellness, paid time off, and more. This is a full-time, remote, salaried position.

Next Steps

If you are interested in this position and would like to be considered, please complete the ONLINE APPLICATION and be sure to include a current resume and cover letter. Based on the number of applicants received, we will only reach out to those candidates whose qualifications most closely meet the needs of the position. If you are selected to move forward in the recruiting process, you will be contacted by a member of Foundation's team within the next 7-10 business days. Thank you and best of luck

ABOUT FOUNDATION DIRECT

Created by the founders of Google's Automotive Retail Team, Foundation Direct provides a robust technology platform that empowers Automotive Dealers to take control of their digital advertising and "go direct" to the largest media partners (Google, YouTube, Facebook, & BING). This automated digital solution drives true business outcomes and brings transparency into fees, reporting, and performance that are desperately needed within the industry.

While the company remains focused on prioritizing solutions that are best for the customer, Foundation Direct also promotes a culture that values diversity, equity, and inclusion. Employees are encouraged to share their opinions and have an opportunity to shape the strategy and products as the company evolves to meet the customer needs over time. The well-being and personal growth of Employees remains top of mind within the leadership team.

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