Current jobs related to Customer Service Representative - Tempe - Emcor Inc

  • Customer Service Representative

    3 months ago

    Tempe, United States Bank of Montreal Full time

    Application Deadline:08/06/2024 Address:1625 W. Fountainhead Parkway. Job Family Group:Customer Shared Services. BMO is hiring a Customer Service Representative to join the Commercial Lending, Vendor Finance Operations team. The Customer Service Repr Customer Service Representative, Customer Service, Representative, Client Service, Client Relations,...

  • Customer Service Representative

    3 months ago

    Tempe, United States PrideStaff Full time

    The Correspondent is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone and email. The Correspondent ensures compliance with clients program specifications, policies a Customer Service Representative, Customer Service, Representative, Communications, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States Ajilon Full time

    Ajilon Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ajilon. As a Customer Service Representative, you will be responsible for providing exceptional service to patients and physicians, answering incoming calls, and assisting with scheduling...

  • Customer Service Representative

    2 months ago

    Tempe, United States Roto-Rooter Plumbing & Water Cleanup Full time

    Hiring immediately, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Phoenix area Call Center. Be the first point of contact with our customers. Obta Customer Service Representative, Customer Service, Representative, Retail, Construction, Insurance

  • Customer Service Representative

    4 weeks ago

    Tempe, United States Carvana Full time

    Individuals to be the voice of Carvana - this role is a phone-based, customer-facing position! You will celebrate with customers, empathize when things go wrong, and resolve complex challenges when they arise. You are the customers biggest champion Customer Service Representative, Customer Service, Representative, Automotive, Training, Performance

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States PrideStaff Full time

    Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving routine questions and problems. **Key...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States PrideStaff Full time

    Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving routine questions and problems. **Key...

  • Customer Service Representative

    1 week ago

    Tempe, Arizona, United States Raising Cane's Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Raising Cane's. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, taking orders, and processing payments efficiently. You will also be responsible for maintaining a clean and safe environment...

  • Customer Service Representative

    4 weeks ago

    Tempe, United States Carvana Full time

    Carvana - JobID: 6268880 [Customer Service Representative] As a Customer Service Representative at Carvana, you'll: Be the voice of Carvana; Interact with customers on the phone, receive inbound calls, and also make outbound calls; Build relationships with customers and advocate for them throughout the purchasing process; Ask questions to understand customer...

  • Customer Service Representative

    2 weeks ago

    Tempe, United States Mr Appliance Full time

    Job Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing...

  • Customer Service Representative

    1 month ago

    Tempe, Arizona, United States State Farm Full time

    Customer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at State Farm. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States Randstad Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States Circle K Full time

    Customer Service RepresentativeCircle K is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for:Providing prompt and courteous service to customersRinging up sales on the cash register accurately and efficientlyPerforming multi-function...

  • Customer Service Representative

    2 days ago

    Tempe, Arizona, United States MedImpact Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at MedImpact. As a Customer Service Representative, you will be responsible for providing exceptional customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or...

  • Customer Service Representative

    1 month ago

    Tempe, Arizona, United States Kelly Services, Inc. Full time

    Customer Service Representative Job DescriptionKelly Services, Inc is seeking a skilled Customer Service Representative to join their team.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide solutions and alternatives to meet customer needs.Keep accurate records of customer interactions and process...

  • Customer Service Representative

    1 month ago

    Tempe, Arizona, United States State Farm Full time

    Customer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at State Farm. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional manner.Key ResponsibilitiesCommunicate clearly...

  • Customer Service Representative

    3 weeks ago

    Tempe, Arizona, United States Kelly Services, Inc. Full time

    Customer Service Representative Job DescriptionKelly Services, Inc is seeking a Customer Service Representative to join their team.Key Responsibilities:Handle customer inbound/outbound calls in a professional and courteous manner.Provide solutions and alternatives within time limits, ensuring customer satisfaction.Keep accurate records of customer...

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States Kelly Services, Inc. Full time

    Customer Service Representative Job DescriptionKelly Services, Inc is seeking a Customer Service Representative to join their team.Key Responsibilities:Handle customer inbound and outbound calls in a professional and courteous manner.Provide solutions and alternatives to customer inquiries within established time limits.Maintain accurate records of customer...

  • Customer Service Representative

    1 month ago

    Tempe, United States PROTEOR USA Full time

    Job Type Full-time Description Job Title: Customer Service Representative Reports To: Customer Service Manager Location: Tempe, AZ (On-Site) Company Overview PROTEOR USA is a leading company in the Orthotic & Prosthetic industry, committed to innovation and providing the best outcomes for our customers. With over 100 years of experience, we offer an...

  • Customer Service Representative

    3 days ago

    Tempe, Arizona, United States Sharon Layman Full time

    Are you a customer-focused individual looking for a challenging role in insurance and financial services? We are seeking a highly motivated and outgoing Customer Relations Representative to join our team at Sharon Layman. As a Customer Relations Representative, you will be responsible for establishing customer relationships, following up with customers, and...

Customer Service Representative

3 months ago

Tempe, United States Emcor Inc Full time
About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title: Customer Service Representative (CSR) Supervisor

Job Summary:

Supervise EMCOR Customer Solutions Center Customer Service Representatives who provideprimary/frontline telephone support for ECSC contracted customers, vendors and technicians.This includes monitoring CSR performance, coaching CSRs, and supporting Customer Relationship Managers in order to meet or exceed customer performance standards.

Essential Duties and Responsibilities:

  • Provide daily oversight and delegation of CSR critical tasks, including web-based work order dispatch, work order alarm screen monitoring, customer e-mailbox communication, work order follow-up and other tasks as necessary
  • Monitor and meet daily and monthly Service Level Agreements (SLA), Key Performance Indicators (KPI) and other call metrics for assigned accounts (customers) and cumulatively across all accounts
  • Monitor CSR's performance, call statistics and critical daily tasks to ensure optimal operational effectiveness and to ensure the ECSC meets or exceeds customer performance standards
  • Evaluate CSRs to provide work performance feedback, including 90-day initial reviews, monthly scorecards, call monitoring forms and annual performance reviews
  • Coach CSR's in proper processes and procedures to ensure service delivery meets or exceeds customer performance standards.Continually coach and develop CSRs using positive encouragement and constructive feedback
  • Manage the CSR work schedules to ensure proper shift coverage for call volume and workload
  • Ensure escalation of high priority work orders follows customer requirements
  • Provide feedback and direction to CSRs, account team, customers and service providers to resolve issues
  • Administer verbal and written warnings and reprimands to CSR's, as required, with approval of management
  • Ensure that CSR timesheets are accurate and submitted on time
  • Interview CSR candidates and participate in hiring decisions based on ECSC needs and expectations
  • Support ECSC Customer Relationship Managers by monitoring workflow and assisting with reporting requirements to ensure customer obligations are met.
  • Participate in developing individual and group goals
  • Additional duties as required or assigned
Qualifications:
  • Good communication and listening skills
  • Demonstrated ability to understand and accurately communicate customer's needs
  • Demonstrated ability to manage telephone customer interactions and convey confidence while resolving customer issues
  • Critical thinking and problem solving skills
  • Knowledge of facility maintenance a plus
  • Ability to thrive in an unpredictable environment.(Every situation is different and requires a unique and customized response from the CSR Supervisor/Lead.)
  • Ability to complete work accurately while under deadline pressure.This includes quickly making decisions with limited input from the customer
  • Open to change and able to accept constructive criticism
  • Professional, friendly demeanor with a customer-oriented attitude
  • Strong understanding of the Office 365suite, including SharePoint Admin
  • Demonstrated ability to resolve issues and accept responsibility
  • Demonstrated ability to organize and prioritize work to meet deadlines
  • Able to work within and to develop a high-performance CSR team
  • Certificates, Licenses, Registrations, Experience

    • 2 Years post high school education or equivalent
    • Business/office experience in customer service environment


Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled