Sr. Customer Advocate

3 weeks ago

Campbell, United States Advanced Energy Full time

Title: Sr. Customer Advocate * Generates quotes and invoices to customers.

* Coordinates frequently with local and remote AE Field Sales, Product Marketing, Global Support, Accounting, Engineering, or Operations staff in order to navigate the path to resolution of customer issues and enable a positive customer experience.

* Uses ERP system (Expandable) to provide and update delivery schedules, repair quotations and reporting status to the customer.

* Responsible for invoicing and keeping accurate records.

* Sales Order Entry Order Entry process (Expandable).

* Service Order Administration RMA process.

* Routine reporting functions: sales open order report, RMA backlog, service reports, and revenue reports.

* Executes proper processes for DEMO/EVAL units. This includes record, ship, return, and report on these units.

* Clerical tasks as assigned such as filing tax forms and customer purchase orders on SharePoint site and pulling data for audit purposes.

* Works with efficiency and effectiveness to handle multiple, time sensitive tasks and meet expectations on metrics.

* Works closely with Export Compliance Department on foreign trade transactions to ensure compliance with government exporting regulations.

* Works as a member of the team by assisting and supporting each member.

* Assists purchasing in searching for and acquiring material and components that are urgently needed and reconciling vendor invoices against POs.

* Other duties and projects are assigned as needed.

* 6+ years experience in a customer-centric, time-sensitive environment with ability to manage moderately complex customer situations and issues.

* Experience with CRM and or business operating systems such as Expandable, SAP, Salesforce.com or equivalent preferred.

* Ability to communicate verbally and in writing in an effective, positive, and professional manner with internal and external customers.

* Effective organizational skills and strong attention to detail.

* Ability to manage and follow-up on competing priorities, conflicts and problems in a demanding, time-sensitive, customer-centric environment.

* Strong computer skills in Microsoft Office (Word, Excel, Outlook).

* Must bring a positive and professional attitude with the ability to manage conflicts.

* Possess a drive to learn more, increase productivity, and provide excellent customer experiences.

* Must have time management skills to work effectively in an organized. fashion and provide internal and external customers with prompt follow up.

* Previous experience with accounting

* Previous experience with customer interface including order entry processes, delivery commitments and or quality operations.

* Some technical education or experience in the electronics field.

* Medical - 4 different health care plan options, dental, and vision

* Short and long-term disability and life insurance

* Health savings and flexible spending accounts

* Generous paid time off starting at 4 weeks, 7 holidays and 3 floating holidays

* 8 Hours of paid volunteer time off

* 8 weeks of paid parental leave for both Moms and Dads

* Company matched 401(k)

* Tuition reimbursement

* Expanded mental health coverage and employee assistance programs

* Other voluntary benefits include pet insurance, identify theft, legal assistance, critical illness, and voluntary accident insurance

  • Sr. IT Engineer

    3 weeks ago

    Campbell, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob DescriptionRobust Network Solutions is hiring for a Sr. IT Engineer in San Jose, CA. We are currently looking for an experienced Sr. IT Engineer with broad technology expertise and MSP exposure. This position requires managing and supporting small to mid-sized business clients. You will be part of the go to team for handling escalated...

  • Sr. IT Engineer

    2 weeks ago

    Campbell, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob DescriptionRobust Network Solutions is hiring for a Sr. IT Engineer in San Jose, CA. We are currently looking for an experienced Sr. IT Engineer with broad technology expertise and MSP exposure. This position requires managing and supporting small to mid-sized business clients. You will be part of the go to team for handling escalated...

  • Sr. IT Engineer

    2 weeks ago

    Campbell, United States Hueman PE Talent Solutions Full time

    Description Robust Network Solutions is hiring for a Sr. IT Engineer in San Jose, CA. We are currently looking for an experienced Sr. IT Engineer with broad technology expertise and MSP exposure. This position requires managing and supporting small to mid-sized business clients. You will be part of the go to team for handling escalated technical issues...

  • Senior Technical Product Manager, Charging Stations

    7 days ago

    Campbell, United States ChargePoint, Inc. Full time

    ChargePoint is seeking a Charging Station Sr. Product Manager who will help the group continue to conceive industry leading solutions for our electric vehicle charging station customers in the workplace, public, residential, and fleet segments. The c Technical Product Manager, Product Manager, Technical, Product Management, Station, Manager, Manufacturing,...

  • Head Of Community Strategy

    5 days ago

    Campbell, United States Mirantis Full time

    Job DescriptionJob DescriptionCompany DescriptionMirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge....

  • Director of Professional Services, Enlil

    2 weeks ago

    Campbell, United States ShifaMed Full time

    Enlil, is the digital transformation platform solution for medical device companies. We're passionate about our mission to create highly efficient innovation platform for medical device industry. We are removing the challenges and roadblocks in medical device innovation and manufacturing lifecycle. To learn more about Enlil, please visit...

  • Snr Director, Product Marketing

    3 weeks ago

    Campbell, United States Mirantis Full time

    Company DescriptionMirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere - from public to hybrid cloud and to the edge. Mirantis serves many of the...

  • Field CTO

    5 days ago

    Campbell, United States Mirantis Full time

    Job DescriptionJob DescriptionCompany DescriptionMirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge....

  • Snr Director, Product Marketing

    3 weeks ago

    Campbell, United States Mirantis Full time

    Job DescriptionJob DescriptionCompany DescriptionMirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge....

  • Field CTO

    3 weeks ago

    Campbell, California, United States Mirantis Full time

    Job Description The role of the Field CTO is to create effective relationships between customers and the company as a whole. The Field CTO needs to act as a trusted advisor to all stakeholders whilst acting as an advocate for our customers within Mirantis and helping our product and engineering teams effectively communicate their approach and understand the...

  • Head Of Community Strategy

    3 weeks ago

    Campbell, California, United States Mirantis Full time

    Job Description Mirantis is adding a Head of Community Strategy Lead to our team! As an Open Source Strategy Lead, you will focus on building and executing the Open Source Strategy, both internally and externally for Mirantis.   Main Responsibilities Create an overall open source strategy for Mirantis Establish an open source office within our CTO...

  • Respiratory Therapist

    6 days ago

    Campbell, United States Montefino Ventilator Training Full time

    Position Summary The Respiratory Care Practitioner (aka Respiratory Therapist or RT) with Montefino does more than provide essential direct medical care to their patients. Our RTs have smaller patient caseloads, in some cases working with a single patient at the assigned facility on a given shift. This allows RTs to apply their skills in more direct and...